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CVS

  1. Minnesota
  2. Robbinsdale Department Store

Reviews, get directions and contact details for CVS

Address: 4152 Lakeland Ave N, Robbinsdale, MN 55422, USA
Phone: (763) 535-2459
State: Minnesota
Zip Code: 55422


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Reviews
Worst pharmacy ever. They (especially Jenna!!) are rude and inconsiderate. They don't listen to anything you have to say, they lie about what they're doing and they will waste your time and money. Would give Zero stars if I could.
8 years ago (22-03-2017)
They do a great job and very seldom do I have to figure out when I can expect my meds to be delivered to my house!😁☺
9 years ago (03-06-2016)
ZERO STARS. About one year ago store #1129 was the best pharmacy. I have two people in my life who have multiple medical needs that sometimes require frequent medication changes. For example, I've been to this CVS pharmacy four times this week, so one could say that I'm a regular. Nearly every staff I encountered at this CVS pharmacy from around 2011 to 2015 was courteous, respectful, knowledgeable, and helpful. Above and beyond on many occasions. I noticed the changes about a year ago when suddenly almost every pharmacy staff member was new. Most staff members seemed nice, seemed to be trying to do a good job and take care of their customers, but I got the sense right away that something was off -like maybe new management, or policy changes, or changes to the record system, or the fact that the entire team was new all at the same time and every single one of them seemed to have zero prior experience working in a pharmacy. As months went by, my experiences at store #1129 pharmacy got worse and worse. There's been a revolving door of Pharmacy Technicians, Pharmacy cashiers, and what I think might be interns?? and the Pharmacist they've had for the past few months is terrible. I suspect he's terrible because the atmosphere of the pharmacy is stress and chaos every single time I go in. I can tell it is an extremely challenging place to work and there is a palpable lack of leadership and guidance for just about every single person behind the counter. I just accept that I have to call a few hours after a prescription has been sent in by a physician to make sure that the prescription gets filled. I did't call once and the prescription didn't get filled until I called three days later to ask about it. That's not how that is supposed to work. This week three bad things happened at CVS store #1129's pharmacy. Bad thing number 1: Lazy HIPAA. I got a call from a cashier at the pharmacy who said, "is this (said the patient's name), I said, confirmed that I was the contact for the patient, then she said, "is the date of birth (said the patient's date of birth)," I said "yes," then she said, "is the address (said the patient's address)," I said "yes," and then she launched into disclosing the personal health information to me over the phone. So she "verified" the patient's identity by stating the information that I am supposed to give her to verify the patient's identity. Bad thing number 2: a different cashier, or intern, or whoever was managing the incoming prescriptions told me that a medication would be ordered yesterday and delivered today. So I called today, because I have to call to follow up on everything at this pharmacy now or else it doesn't get done, and the staff working today told me that the person I talked to yesterday was mistaken because the pharmacy doesn't receive deliveries on Saturday or Sunday. This information should be a basic thing for the person "ordering" the prescription to know. Bad thing number 3: I picked up a prescription yesterday, for a prescribed Schedule II Controlled Substance no less, and BOTH the first and the last name of the patient on the bottle were misspelled. Misspelled after verifying the name spelling with two pharmacy staff members in person earlier at the pharmacy that day, AND verifying the name spelling with one of the same pharmacy staff members over the telephone that day. I don't know what's going on with this pharmacy. It's like a sinking ship so I'm getting off. I got great service at the New Hope pharmacy one time so I think I'll give them a try.
9 years ago (09-07-2016)
the c.v.s in robbinsdale never has my nephews med's i always have to go to brooklyn center.i live in robbinsdale and we have been going to that one on 42cd for 6 years .someone needs to get things rite over there.that is not fare to people in robbinsdale that have to take buses all the way to brooklyn center .
9 years ago (10-03-2016)
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