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CVS

  1. Maryland
  2. Fort Washington Store

Reviews, get directions and contact details for CVS

CVS
Address: 11906 Livingston Rd, Fort Washington, MD 20749, USA
Phone: (301) 292-3600
State: Maryland
Zip Code: 20749


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Reviews
Pharmacy staff are polite and professional. I've been going there for 14 years. I've only had issues about three or four times.
8 years ago (24-06-2017)
I have visited this place many times and inside the place is good. Service wasnt bad either. The parking lot and the surrounding property is filthy. There is trash everywhere, on the parking lot and it was so bad it has blown into the wooded areas near CVS. I saw more trash than leaves on the ground.
8 years ago (12-02-2017)
WOW.... I didn't realize how unorganized and unprofessional a pharmacy could be until I visited this one. The other comments are true. Not only was every person I interacted with rude and dismissive, they somehow made it seem like I was the one who was wrong. Today was my second time going here and the same this happened last time. During the drop-off process, the attendant all but refused to verify my insurance information. She never made eye contact and told me to come back in an hour and half (at 11:30 am) when I tried handing her my card. Then I receive a text message saying I need to call and confirm my insurance, but the rude, unenthusiastic, mumbling person on the other end refused to take my information via telephone, instead just repeating to me that I need to bring my card. When I asked if my prescriptions were ready, she told me they would be ready at 1:00 pm. When I pressed her about the discrepancy in pick-up times, she somehow thought that an hour and a half after 10:00 am was actually 1:00 pm (who's counting my dosage???). When I informed her that was not what I was originally told, she quickly replied, they're ready now, you can come now". Sooooo, Less than a few seconds ago they wouldn't be ready until 1:00 pm and now they are ready at 11:15 am??? Either someone is playing with my time or CVS hires their Pharmacy techs from Hogwarts School of Magic. When I arrived I had to basically force the woman at the counter to take my insurance card (they had already billed the sale as cash without insurance). When I asked why the person on the phone dismissed me when trying to give her my insurance info, I was told that "people give us wrong information over the phone but we know the cards better when we see them"... My insurance card is clearly labeled and I have higher than a grade-school education.. I'm sure we could have figured that one out via phone. Instead I am told to sit and wait for another 15 minutes while they check my insurance information...The exact thing was trying to avoid when I tried to confirm the information over the phone. All of this could have been done at the drop-off counter. I was one of 2 people in line as the gates were opening at 10:00 am on a Sunday... but I guess the extra minute it would have take to do their job properly was far more valuable than my time. I will likely avoid this pharmacy in the future and I recommend you do the same. Customers ask questions and want straight answers and I don't appreciate service people don't value my time. I could understand if this place was packed, but I was literally there when they opened and was one of a couple of people at the pharmacy .
9 years ago (24-07-2016)
The worst pharmacy ever. They fill prescriptions when they want to, and couldn't care less about the patients or their time. Prescriptions are never ready and they are extremely rude. hung up in my face. If you don't want to work with people, or help people get out of this profession. The mere fact someone needs a prescription is sometimes stressful enough. Have a heart, and learn the element of kindness.
9 years ago (09-07-2016)
I have to agree with others who have commented it is a terrible pharmacy. I really wish CVS corporate or upper management would investigate. It’s like it’s a requirement to have anger issues or an attitude to work there. They are at least consistent – they don’t like anyone.
9 years ago (29-07-2016)
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