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Dallas Police Department-Auto Pound

  1. West Dallas
  2. Texas Police
  3. City Of Dallas Police

Reviews, get directions and contact details for Dallas Police Department-Auto Pound

Dallas Police Department-Auto Pound
Address: 1955 Vilbig Rd, Dallas, TX 75208, USA
Phone: (214) 670-5116
State: Texas
City: Dallas
Zip Code: 75208


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Reviews
After being hit by a driver under the influence the tow company I hired was sent away by the officer at the scene of the accident and was forcefully towed from "The city". After days of there "computer system" being down and me showing up multiple times I finally saw some light I could go see my car. After a 2 hour wait my name was called with a group of people to go view our cars... mine was not that easy. After about 1-2 hours of driving around looking for my missing car with 4 groups of people we figured out my car was "accidentally" placed in the wrong spot. The spot where my car should have been placed already had a car in it so the trucker put it somewhere else. Then the impound carelessly shoved a forklift into it and it was tossed into the auction row. When we finally find it the damages were far beyond how I last saw it. It still gets worse... I have a properly signed bill of sale with a properly signed title, and some goofy form that I paid to have notarized so the insurance adjuster from the guys company who hit me could come out to write damages and pay me for it. They won't let him in. I've been on the phone between them and their call center and everyone keeps saying a supervisor or manager will call me, but all that happens is a employee calls and doesn't know what to do due to the complexity of the issue "head was spinning" actual words.... and as far as the actual manager goes? Waiting for the 4th time for this "manager" and not a normal emplyee to call me so I can figure out what to do before my car gets sold at their auction. I just want y'all to allow the insurance adjuster in to view my car so he can write me a check! I've supplied you with all of your required documents from me and the adjuster but he is being turned down.
7 years ago (24-02-2018)
Worst place ever! Wait is long and these employees take there sweet time checking people out. There is only 2 people checking everybody out with like 30 people in the lobby. Need more employees to make this process easier and faster. That's why we pay taxes right. Well I won't be paying to get my car out. I have another car now. So the bank will pay to get it out now. So y'all won't get my money.
8 years ago (19-10-2017)
Joann n Antonio needs to be fired they disrespect me and they said i need to go back to my country and im from here. Yall needs to talk to them yall gonna get sued
7 years ago (05-03-2018)
Ok so they were a little slow having a full room and only 2 officers. But they were nice and Helpful. The lady driving me to my vehicle was an absolute joy. I guess it all depends on if you give respect you get respect in return.
8 years ago (04-08-2017)
Best auto pound in tx , 100 0/0 recommend.
7 years ago (03-02-2018)
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