Day Creek Animal Hospital

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At Day Creek Animal Hospital, we treat your pets like the valued family members they are.

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Day Creek Animal Hospital is a full service animal hospital located in the beautiful city of Rancho Cucamonga. Dr. Sidhu is an experienced Veterinarian who treats dogs, cats, rabbits, guinea pigs, reptiles, and even pot belly pigs if you have one!

Our services include General Health Exams, Vaccinations, Digital X-Rays, Orthopedics, Soft Tissue Surger, Full In-House Diagnostics, Hematology Lab, Cardiology, Internal Medicine, Dermatology, Ophthalmology, Dentals, Spay/Neuter, Ultra Sound, Medical Boarding and Bathing.

We also offer pet transportation and House Calls for your convenience, as well as a special 10% discount to our esteemed senior citizens.

Address: 7369 Day Creek Blvd #101, Rancho Cucamonga, CA 91739, USA

Phone: (909) 646-7387

Website

moc.liamg@latipsohlaminakeercyad

State: California

Zip Code: 91739

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Reviews

If I could have given this place a negative five I would. I brought my dog in for heavy bleeding from his bottom. Doctor gave a physical exam and took a few x-rays after which point he said he swallowed some non food items that were caught in his intestine making it hard on his bowel movements. After stating he would need an IV drop, medication, specific foods, a stay over night to the next morning and 718$ later our furry friend would be back to normal. We paid $359 the night we dropped him off and would be paying the other half the next day. We waited and waited for them to call, when we called around 3 they said they were still waiting for the doctors clearance. Finally at 5:30 the next day, the receptionist called me to say our dog would be ready in 30 minutes. I then called my husband to go pick up our dog in 30 minutes as she stated (I was at work). She then called him right before 6 asking if he was going to come pick him up because they were about to close. Mind you, there hours state they are open until 8. So he had rushed over there to get him even though they originally stated 30 minutes. When he got there to pick up our dog, the lady at the front asked for the card we would be paying with and that our total was 490. (An extra $140 than the original price). Obviously upset about the price we asked why, she said oh the medicine we are sending him home with as well as his food isn't covered under the original quote. Which is not what we were originally told. She said there was nothing she could do about it because the doctor had already left and he sets the pricing. So reluctantly we had to pay the fee. My husband explained to the receptionist how I work at Lazy Dog restaurant and that we would be telling all of our customers what a joke this place was, it wasn't until then that she decided to throw in the can of food for free. Once we got our dog home, we realized his bottom was caked with dried blood and poop. His cone of shame was covered in throw up or poop or something else. The poor dog came home worse then when he went in. The doctor gave us three separate medicines, one of which he said was an anti-inflammatory, one was an antibiotic and one to help pass food along in his digestive tract. After coming home and inspecting the medicines we realized two of the medicines are exactly the same but charged us for both separately. We are very very dissatisfied for the situation this hospital has put us in. The staff isn't upfront about the costs, they do whatever they can to nickel and dime people, and charge for treatment that we didn't consent to yet. They don't seem very friendly with the animals and it is very needless to say we will never be coming back and we strongly suggest you don't either. 

 8 years ago (03-06-2017)

I recently took my new puppy to the Day Creek Animal Hospital. This was my first experience at the vet and it was an exceptional experience. The hospital is very well managed and very pet friendly. The staff and the doctor love all the pets that came in, while I was there and treated each pet as their own. The staff and the doctor took time to explain everything in detail. I left the hospital very satisfied with my visit. Additionally, the staff called for a follow up to make sure the puppy was doing well. I was very pleased with my visit and would highly recommend this hospital. Few days later, I called into the hospital with more questions. the staff member looked through our puppy's profile, understood my questions and spend time to provide me with answers in detail.

 8 years ago (15-06-2017)

well My 2 Bichon Friese love the people here what better recommendation than that ?

 7 years ago (20-09-2017)

Friendly staff and doctors.  Seem to be very knowledgeable and trustworthy.  Pricing is fair. I take both of my dogs there and would highly recommend. 

 8 years ago (14-06-2017)

I took my dog in because she was urinating blood. She was treated for a UTI once before so I assumed it was the same this time. This was my first visit to this hospital. I would had gone to the Ontario Spay & Neuter clinic since that's where she was treated the last time. However, they were closed and I urgently needed to get my dog checked so I called Day Creek Animal Hospital and they were very nice. I spoke directly with the vet and he listened attentively. They didn't have appts until later that day, but they fit me in at a much earlier hour since they heard my urgency.  So that was nice.

I arrived on time and the front desk lady was super nice. She said they hadn't put me in the system most likely because it was a last minute appt. In any case she let me in one of the rooms to wait for the vet.  He was great with my dog, he checked her thoroughly and asked me questions. Asked me if she had any issues with her ears, I said no. So they took her to the back to get a urine sample. The people at the Ontario Spay and Neuter had me leave her for most of the day to wait for her to pee and get a sample, so I asked the vet if I needed to leave her. He said it should just take 15min, so I assumed they were just gonna give her water and wait for her to pee. 

I didn't wait that long actually, it was probably like 5min and the vet came back in with a syringe containing my dogs urine to show me there was no blood. My dog came in looking very uncomfortable and shaking her head non-stop. He said they had cleaned her ear because apparently it was "really dirty", I was a bit surprised since he never mentioned that to me during the examination or even asked me if they could clean her ear at all.  
  
Before I came to this hospital, I sort of had an idea of how much I would be charged since I had already taken my dog to the Ontario Spay and Neuter clinic, it was around $150 - $180. So I thought more or less this is what I would most likely pay.  However when the other guy (I can't remember his name), came in with the list of services and the prices, my jaw almost dropped $327, it was a lot more than I was expecting. I noticed the $30 charge for the ear cleaning that no one asked me about. I also noticed a couple of charges for antibiotic and inflammation, again I was not informed that she would be getting injected. They guy didn't really explained much about the services provided and simply said "this is what was recommended by the vet" AFTER they had already injected her and clean her ear. The ONLY service, they ACTUALLY needed my approval on was the blood test, which was an additional $195. I hesitated for a moment and said this was a lot more than I was charged at the other place. He said it was due to the blood test, but they wanted to confirm her kidneys were fine. So I agreed, but did not like the fact I was not informed on the other services. At the Ontario Spay & Neuter, they actually came in with the price list and explained to me exactly what they were going to do before they even took her to the back.
In conclusion, I give this hospital 3 stars mainly because of their great customer service. However, they really need to work on informing people on the services they want to provide and get 100% approval from the customer BEFORE they perform those services. In my honest opinion that just loses my trust and I don't believe I will be coming back. I also felt that the prices were a bit too high compared to Ontario Spay & Neuter. I think, next time I'll just wait and just take her to the place I can actually trust.

 8 years ago (05-05-2017)

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