Days Inn & Suites Groton Near the Casinos

Very poor customer service... I had found out I left important documents on the counter in front of him.. I waited till the morning to come down. Because all of the staff here live here. I called down to ask him about my personal information binder was downstairs.. he said he didn't know anything about that. He had to of because I was at the front desk it was on the front desk in front of him, then he said when he wakes up he will see about it. If he is working the overnight into the morning shift he shouldn't be sleeping. I really think that who ever runs the corporate off for days inn they need to address the major problems in this hotel. Ive never seen such poor customer service. Do not recommend this place to anyone.. as I will be calling the corporate office, if my documents are not returned.
1 7 years ago (26-10-2017)

I dropped my mother-in-law off at this location and had to wait a few hours in her room until her sister arrived. She had a room that was attached to another room (a suite)... The door to the adjacent room was dented... Like a scene from Cops was filmed there. There was just a king sized bed... No chairs or desk... Very uncomfortable. There was a microwave, coffee maker and a fridge, but only two plugs. The receptacle was torn away from the wall, and seemed to be a fire hazard. Not nice.
2 7 years ago (13-09-2017)

Price was ok. Gentleman at desk who checked us in was friendly and courteous. The room though... The room was awkward and very uninviting. Incredibly dated and an odd layout. The kitchen that time forgot was just a bunch of empty cabinets and a leftover vent hood from where a stove used to be. The refrigerator had obvious fist dents in it from who knows how many people punching it. Seriously, who does that in a hotel? Since it was basically one odd room, the refrigerator was too close to the bed and the sound of the compressor going on and off made sleep very difficult. This was only compounded by the fact that the pillows might as well have been empty cases, and the fact that there seemed to be some kind of mechanical room behind a locked door in the closet area that also sounded like a lawnmower running all night. We had booked and paid for two nights, but the awful night of sleep has us out the door at 5 the next morning and not going back for seconds. We knew there was no chance of getting some money back for the room, but we asked anyway and the man at the desk said we should have told him earlier and he would have put us in another room. Yeah. That's what we wanted to be doing at 2 or 3 am when we already haven't slept well. We would love to have dragged ourselves down to the desk to talk to you, get another room, and then move all our stuff somewhere else and try again. No thanks. There were other hotels that could be seen from the parking lot of this one. A little more pricy, but do yourselves a favor and head to one of those. Sometimes you really do get what you pay for.
1 7 years ago (03-10-2017)

The hotel is a bit dated. The staff was cordial, the rooms were adequate. The breakfast was just OK, but the coffee was colored water. The price was good for comparable hotels in the area, but you need to understand that this is not a 5 star hotel. Would probably look slayers if we returned.
3 7 years ago (30-07-2017)

Our room was very dirty. There were food crumbs on the floor, greasy handprints on the windows, trash in the trash can that was stuck on the bottom, some kind of yellow sticky stuff on the bathroom sink and dirt/ mold on the bathroom wall. On the up side, the room was spacious with a nice television. There was an iron and ironing board as well as a hair dryer in the room. I would not stay here again nor would I recommend it.
1 7 years ago (20-08-2017)