Delta Dental

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Address: 10100 Linn Station Rd, Louisville, KY 40223, USA

Phone: (800) 955-2030

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State: Kentucky

Zip Code: 40223

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Reviews

This is the WORST customer service in over 25 years of being in dentistry!!  Is it really that hard to hire people that are nice??  Two days in a row, I have spoken to 2 of the rudest customer service representatives I have ever spoken to.  Thank goodness that we only have 1 patient with Delta Dental of Kentucky.  Sad from Georgia for the poor employees of Papa John's pizza.  They should try a different carrier or switch to a Delta Dental of another state  that is actually friendly.  The 1 star is actually being extremely generous!

 8 years ago (02-03-2017)

Heaven forbid you have anything unusual that you need to deal with, like a bill from a foreign country where they use a different tooth count that needs to be adjusted to the American count. My covered dependent had a dental emergency abroad back in March. It's now been two months since I submitted the paperwork, and I'm still waiting to get this claim processed. I've had multiple emails and phone calls to them. It's been with the Claims Manager since 3/29/16, and it's now 5/23/16. There was apparently a note in the file to contact me on 5/4 for more information, but nobody did. They were calling other providers, etc. to try to find the conversion chart from European to American tooth chart. It took me 5 minutes on Google to accomplish something they couldn't get done in 2 months. I'm waiting to see how all of this is resolved. So far, I'm not a happy consumer.

 9 years ago (23-05-2016)

Absolutely the worst customer service I have ever encountered. The representative absolutely refused to help me resolve the patient's concerns and locate the correct policy. INCREDIBLY RUDE.

 9 years ago (06-07-2016)

It has been the worst experience ever. Daisy--their automated system is awful. First I am told that it does not recognize voice, then it does recognize voice. The customer service representative, Robert that I have spoken to on 1/28/2018 between 9 AM and 9:30 AM was rude and hang up on me. I was explaining that this patient is paying for these benefits and they are making them unusable.  All about the profit and no customer service at all. No wonder many many dentists are not participating in PPOs, especially with Delta Dental, who should tell you what they pay in and out of network--but no, they decide to bully dentists. 

 9 years ago (28-01-2016)

Terrible customer service. First the automated system is not efficient and does not understand any of the words she asks you to repeat. When I actually got through to a representative the following day, she was not interested in helping since I was a new customer through Kynect and was not yet in their system, so she advised me she would transfer me to Indianapolis in which I waited on hold for over 30 minutes before hanging up. They should have an option where you leave a message as oppose to directing you to a website that prompts you for your information, but if you are a new subscriber it says you cannot be found and therefore cannot log in to ask any questions. 

 9 years ago (05-02-2016)

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