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Dental Care of Round Lake Beach

  1. Illinois
  2. Round Lake Beach Dentist

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Address: 418 E Rollins Rd, Round Lake Beach, IL 60073, USA
Phone: (224) 814-4466
State: Illinois
Zip Code: 60073


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Reviews
This dental office is phenomenal and I cannot recommend it enough. The staff are all very nice and appointments are always on time. The best part about this office is the dentist, Dr. Toritto, who really takes his time with you and only recommends the treatment that is necessary. I would recommend this place to anyone who is seeking a great dentist.
9 years ago (01-12-2017)
Horrible service , poor billing practice, had a financial representative sit down and explain costs and deductibles, paid in full. Then I start receiving bills for what I already paid for it took months and months to resolve. Then they say the reached out to me and I'm the one that initiated all the correspondence. Horrible company staff nice but business garbage!!!
9 years ago (19-12-2017)
Dr. Kim was nice but the office manager/receptionist (Trisha) and the short stocky female dentist were very rude, ignorant, and arrogant. During our first appointment, we specifically asked for the first appointment of the day because we had other engagements. We walked in around 7:45 am and did not walk out until past 9:40 am for just the crown evaluation (no treatment involved). The evaluation was only 10 minutes but sat in the dental chair for over a hour. What was the problem? The receptionist scheduled another customer (existing patient) with Dr. Kim for the same time and date. When I questioned the receptionist, she said, it happens all the time. While I was complaining about this issue, one of the short stocky female (dentist) overhearing my complaint smirked and added the fuel by saying, "Many other places do the same." I understand you book multiple people for multiple dentists, but you don't book multiple patients at the same time and date for the dentist. Later, Dr. Kim explained that she had no idea she had two patients scheduled for the same time and she apologized. But the receptionist (who made the mistake) and the other dentist never apologized for their stupidity and rudeness. In addition, during the first visit, the same receptionist gave us the estimate charge after the insurance responsibility. But after the treatment, the charges were very different than what they had estimated during the first visit. When I argued, the same receptionist never apologized and did not provide me with sufficient explanation other than saying, "Your insurance is not paying their portion." When I called the insurance company, they said that the dental care billed them with wrong billing (medical) code. This went on for several months.... The bottom line is that what they say is different than what they do!
9 years ago (24-08-2017)
Was a great place to go until a previous dentist left the company. Long after you tell them you are not coming back they continue to schedule appointments. LEAVE ME ALONE, I AM NOT PAYING FOR AUTO-SCHEDULED MISSED APPOINTMENTS!!!!!
9 years ago (05-06-2017)
This dentist was recommended by a fellow teacher, so I took my teen daughter here for a check-up. Having had some prior less than wonderful experiences with a dentist, she was feeling pretty anxious. I cannot say enough about the dentist and staff at this facility. They were patient, kind, and when she needed a cavity filled, went above and beyond to help her feel comfortable. We will definitely be coming back!
10 years ago (20-12-2016)
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