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Derry Medical Center in Bedford

  1. New Hampshire
  2. New Hampshire Doctor

Reviews, get directions and contact details for Derry Medical Center in Bedford

Address: 160 S River Rd, Bedford, NH 03110, USA
Phone: (603) 537-1300
State: New Hampshire
Zip Code: 03110


Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I literally can not fathom how they have a receptionist like that in an area like Bedford. My first encounter with her was in the office. When I arrived and handed her my insurance cards, she gave me forms to fill out and turned around to take a seat to fill it out. She immediately and VERY rudely goes like “do you not want your cards back?”, I was confused as to why she was being so rude but I said “my bad”, took the cards and continued with the appointment. At the end of the appointment, I had to go back to her to schedule a follow up and when I say she was entire unhelpful, it’s an understatement. She acted like moving her hands on the mouse and finding a date for me was killing her. Today 5/7/2024 I called to reschedule an appointment. From the get go she was extremely rude. I told her I need to push my appointment to a later date. I gave her the information she needed. After checking the system, she says “I don’t have anything available “. I said, a little upset at this point, “for the entire year?” She stayed silent for solid 30 seconds and so did I, then she gives me a date. Honestly, how do you have such a person managing the front desk? She acts like she is so annoyed with the patient. She act like she is so annoyed that she has to do her job. So why even have the job? She did not greet me during any conversations we have had. I am a relatively young individual so it doesn’t really matter to me, but to think she is probably treating elderly and vulnerable patients like that is absolutely unacceptable. Her behavior is absolutely disgusting.
Unkind at reception - I had to schedule with the Bedford DMC for an urgent issue before I could see my regular PCP in Goffstown. As with all health concerns, providers, doctors, and reception need to remember that patients are vulnerable, worried, and may not know how the processes work. We are trying to get better. At the Bedford branch the front desk receptionist is exceptionally unkind. I observed this with other patients and experienced it myself on two occasions. She seems to go into interactions assuming the patient is trying to be dishonest and unhelpful when I was simply confused and asking questions. I do not know how it’s possible that she is the face of your office - again, health is scary. Kindness, compassion go a long way. The doctor did help me with my issue but I will avoid returning to the Bedford branch. Update: The office manager called me within 30 minutes of this post and genuinely listened to my concerns and validated my feelings. I believe that action will be taken to address this and that others will have better experiences- thank you for that!!!!
I am a new patient seeing a new doctor whom I’ve never met. I had an appointment on a Monday in May that the office rescheduled. On the rescheduled day, I show up, and there’s no record of me having an appointment that day. Someone cancelled it and forgot to tell me. I literally took time off of work to come, arranged childcare, and then didn’t have my appointment. Of course, it isn’t the reception person’s fault, but this really isn’t a good look for your practice. I may never meet my new doctor, because it might be time to find a new office.
I just love How DMC operates! The staff at every DMC location i've ever visited, Has always been super friendly helpful. And I love my doctor, Dr. J. Fitzgerald! Every doctor's visit I have, I learn something new. He just goes out of his way to make sure you understand what's going on and offers insight into things you may not be aware of.. I can honestly say that after every doctor's visit I have had with him, I feel more & more impressed by my doctor's ways, knowledge, & abiliities! Dr. Fitzgerald is, without a doubt, the best doctor I have ever had, and being born disabled, I have had a lot of surgeries & a lot of doctors.
I would like to send a huge shout out to Amanda Underwood, PA!! She is awesome!! She has been caring for my mom Donna for over 20+ years. Every time I go to my mom‘s appointments and we meet with Amanda, She is absolutely unbelievable, so caring she listens to you, offers her advice and her expertise. She makes you feel very comfortable. I can’t say enough about the qualities that she brings to the table. She does not rush you, she takes the time with you, just exceptional service. I’ve been seeing my primary care Doctor who is out of tufts medical in Melrose Massachusetts for over 20 years plus. I really like him a lot. I have to tell you when he retires at the end of 2024, I already know who’s going to be my new primary and that’s going to be Amanda underwood PA. She is exceptional! She defines exemplary service! I mean that from the heart! A++++
As always, a great pleasure and solid results from Dr. Fitzgerald. He's been my doc for 19 years and the DMC experience around him is solid and professional. As I age ugh I'm ever more grateful I found the practice years ago.
I was unaware of a required check-in visit to renew a heart medication prescription. I made it immediately upon learning of it, but the next available appointment was a month out. Since I am out medicine I thought it would be easy enough for the Doctor to write a temporary prescription to give me medicine until the check up date. I assumed this because they have written the prescription for over 18 months with no indication a check in was required. Nope. Suddenly, it's on me -- I should have made the appointment. I've made 4 calls to the office, 3 messages on the patient portal, 3 message on Klara I am no closer to determining if I'll get the medicine I need in the interim. I was told by a nurse that I should take the medication everyday consistently, or I am at risk of a stroke. You would think it would be important enough to get a simple 20 day supply until the check up date, but I am not getting any sense of that from them that they will accommodate. It's like -- yeah maybe the Doctor will, or maybe he wont' -- it's your fault for not making the appointment in time. Had I known it was required I would have made it well in advance. In any case, this response is entirely inadequate. Time to start looking find a better run practice.
I have been going here for about 5 years. I continually have problems renewing prescriptions. I also have problems with some of the medical personnel not caring, along with not being knowledgeable with medical situations presented to them.
You will not find a provider better than Dr. Fitzgerald. He is the most compassionate, knowledgable and down to earth physician I have ever had.
My experience with DMC as a whole has gone downhill over the past couple years. I love my doctor, he's great. Nothing wrong with him and my appointments. However I am not thrilled with the DMC call center you have to deal with when making or changing appointments. I had an appointment scheduled the 13th. I called the Wednesday prior over 24 hours notice to let them know I was actually pretty sick with an upper respiratory cold and that I needed to cancel the appointment. The call center woman refused, and told me that she would simply request it be changed to a telehealth. I was a bit annoyed that she refused to cancel the appointment, but after she said I'd get a call the next day to let me know if it was possible, I agreed and figured it couldn't hurt. No call on the 12th. When it came time for my appointment on the 13th, I got a call from my doctor's PA lovely lady telling me that the call center agent had not reached out to the office, but my doctor directly so he didn't see the request until the day of. He did manage to give me a quick phone call and things were fine. I was annoyed at the lack of accurate communication but figured that at the end of the day, things were fine. Now we come to today, 10/27 when I receive a printed out flyer calling me a no-show on the 13th which was printed 3 days ago in their office telling me that I need to give them 24 hours notice. Excuse me? And of course, offices are closed on a Friday a little past 5 PM. Awesome. I would also like to point out that I have been using the Follow My Health portal/app for years with no issues. The woman at the call center pushed for me to use the Klara app. I don't need two different phone apps to message my doctor. And then after I told her that I DON'T use the Klara app, I've gotten emails saying I have messages from the office IN the Klara app. Come on guys... this shouldn't be this difficult. Nor should a patient who followed your policies be sent a flyer weeks later telling them they did something wrong when in fact your call center did. This is not the first time I've been told one thing by the call center/different departments and it turns out completely wrong. Ex: I had an ultrasound scheduled and had to drive a couple of towns over. Turns out I was given the wrong hour of appointment scheduled, and the wrong prep directions. An entire day wasted between prep and driving for me to have to reschedule at the office I originally wanted to go to in the first place. I'm not sure what is going on lately, but I am not confident in the office's/call center's ability to coordinate at this point.
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