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Design Within Reach

  1. Georgetown
  2. District Of Columbia Furniture Store
  3. Washington Grove Furniture Store

Reviews, get directions and contact details for Design Within Reach

Story

Our newly expanded Georgetown Studio is located in historic Georgetown's Design District along the Chesapeake and Ohio Canal. Our newly expanded space provides us with plenty of room to display a wide selection of products spanning the DWR assortment - from outdoor to bedroom, lighting to lounge.



"The Georgetown Studio is located in the heart of the Georgetown neighborhood of Washington, D.C., a historic and cosmopolitan crossroads rich with restaurants and shops and home to 10 embassies. The Studio displays a big portion of the world’s largest selection of authentic modern design. Its signature feature is the Chilewich Boutique, a dedicated space for mats and accessories from designer Sandy Chilewich. Customers can now buy her products on the spot and take them home – a DWR first. Front and center are billowing Light Clouds of more than 100 pendants for greeting visitors. On the inside, sofa collections, lounge chairs, dining chairs and tables, desks, rugs, lamps and accessories are arranged in 20 fully realized rooms."
Address: 3338 M St NW, Washington, DC 20007, USA
Phone: (202) 339-9480
State: District of Columbia
City: Washington
Zip Code: 20007


Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info
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Reviews
Ray greeted my husband and me who were considering the Eames Tall Lounge Chair and Ottoman. He couldn’t have been nicer or more helpful. Super pleased with the customer service today.
I really hope you have a better experience than I did, but you should avoid purchasing from this studio. I would recommend going here to only see the furniture in person and testing it out to see if it's comfortable or maybe clarify a color. THEN ORDER THROUGH THE MANUFACTURER NOT THE STUDIO. I ordered a herman miller sayl chair from here on December 3rd. There was some confusion with the color I wanted. The picture looked grey on the imagine I was shown and I made it clear that I wanted a white chair. I was told that the chair was actually white and that the lighting in the picture made it look grey. I trusted the person who worked there they would know better than me. Turns out the chair was grey when I got it. No big deal, honest mistake. My biggest issue is that it is now February 2nd and I'm still dealing with this problem. I still don't have the chair I actually wanted. On email exchanges and phone calls they tell me what I want to hear but no action has been taken, only suggestions about what they can do, which has only been offering me a partial refund. I made it clear I'd rather do what it takes to get the color I want. It seems like they have been stalling on purpose so that the return policy runs out. I have reached out to Herman Miller in hopes to get this situation handled. This is ridiculous.
We have been in this store a couple of times ordering furniture and taking our time deciding between things. Jonathan has been extremely patient and kind with us. My husband and I have vowed to stop shopping online after this in-store experience! : Even our 5 year old, who typically would hate being in a furniture store, enjoys being at Design Within Reach because he gets to play with the spinning kids chair and globe lights. We also spoke with four or five other designers in their store and everybody was extremely helpful and kind when we had questions about something. The atmosphere here is great!!!
While the design offerings are attractive, I cannot do business with a store that has no interest in their clients. I have experienced being ignored in many of their store locations but the Washington DC store takes the prize. Not one person greeted me or offered help in the 25 minutes that I wandered the store looking for what I had received an email for that very morning. When I did finally ask someone and show a photo of the item, I received a perfunctory, “sorry” that it was not in stock. I was sorry to interrupt him from typing on his laptop and sorrier yet that I had imagined actually receiving some assistance from a salesperson. How silly of me!
Poor customer service. Purchased a floor lamp. Arrived broken. There was no way to return it. They barely responded to emails and FedEx label never issued.
After purchasing a second-hand Herman Miller Sayl task chair, I wanted to add the Lumbar Support Kit that it was missing. Upon calling DWR, I was greeted by Nikoo. She was friendly and prompt in answering any/ all questions I had, then quickly sent over the invoice so that I could move forward with my order. I realize that due to COVID and other variables in today's world, many industries are experiencing supply chain difficulties and that there will be a wait for this item, however I appreciate Nikoo explaining the circumstances and setting clear expectations! Looking forward to receiving this piece and completing my chair! :
Worst customer service ever in the Georgetown store. Longtime customer of DWR and have never had a bad experience previously. We ordered 6 Bacco chairs during the March sale which were in stock. We received 4 chairs in a timely fashion; two chairs lost en route. Replacement chair was wrong color. Multiple emails to the store manager with no response. Visits to the store on several occasions with reassurances that we would have a response in 48 hours - no response. The corporate office resolved our issues in 48 hours, and we finally received our sixth chair in August 5 months later. Order online and avoid the aggravation.
Was very happy with my experience, much more than I was expecting. I was referred to them by the Herman Miller store so I could try out the Aeron and Embody office chairs before purchasing one. The salesperson actually tried to create a personal connection and didn't try to talk me into anything I wasn't already looking for. He was well informed and told me about the company's history, his personal work experience, and how they continue to help their customers even after their purchase. I came in expecting to be satisfied with the Aeron chair, but found the Embody far more comfortable and easier to move around in. The salesperson was able to explain the difference between the normal embody chair and a limited edition version that is actually cheaper with all the upgrades. Overall, it was a very positive experience and though I wasn't planning on purchasing from them, I probably will now.
Very poor customer service for such an expensive furniture store, I had ordered a part for pedant lamp last June, since then just heard excuses from the store manager and staff member, DWR needs to improve on customer service experience. I am against name shaming so I won’t share name of individuals !!
The company, Design Within Reach, is not accredited by the US Better Business Bureau, and now I know why. You should read the reviews on the BBB website. I wish I had before doing business with them. Our experience is frankly not as bad as many others'. We ordered 10 dining room chairs in two orders of six, then four, from their Georgetown, DC store on 28 January 2020. Two of the four arrived in a week, but the wood appeared much darker than in the show room, so we cancelled the entire order. Not only were we charged for all the chairs at the time of the order - even though they said they would only charge us when the chairs are shipped - but it took until 6 March to get a refund of $4500. They kept over $750 of the original charges for "restocking and shipping," even though they only shipped two chairs. Thanks, DWR. I do NOT recommend shopping at any DWR store. Pathetic!
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