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Dillard's

  1. Arizona
  2. Arizona Department Store
  3. Drexel Heights Department Store

Reviews, get directions and contact details for Dillard's

Story

With nearly 300 stores in 29 states, Dillard's offers the most current styles in fashion, beauty and accessories. Our home store offers a vast selection of the most innovative and inspired merchandise to take your home to a new level of elegance. Visit us at this local destination or wwww.dillards.com.

Address: 5890 E Broadway Blvd, Tucson, AZ 85711, USA
Phone: (520) 747-4700
State: Arizona
Zip Code: 85711


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info
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Reviews
The fellow in women's shoes was LESS than enthusiastic to assist us. Recommended we go to Alan's Shoes on Speedway for more "comfort" shoes! Said in a very deragatory tone. (We are there now!) My friend did get a fabulous Karl Lagerfeld cat purse! Thanks Rose in purses!!!
7 years ago (26-01-2018)
Dillard's employees are very helpful and will attempt to make everything right. After shopping there for many years the quality of their products have never gone down, nor have I ever returned anything, unless it was mis-sized. What I'm really always in awe with at Dillard's, is their continually, year around sells in different departments. Almost any time I have gone into Dillard's, there is a sale going on that totally meets my budget. Not many times in 25 years of shopping at this department store have I came out empty handed. Quality, quality, quality!!!
7 years ago (16-12-2017)
The worst customer service ever to come from one of the big department stores. Today, after having called ahead and verified the availability of an item I wanted, I drove the 50 minutes to this location. I also had a pair of shoes to return. After much searching, I couldn't find the item so I asked for help. The woman in the CK department searched on her computer and saw it was in store, but she too was unable to find it. Giving up, I said I wanted to return the shoes and leave. She said "Oh no. You can't return them at this register. You need to go to the shoe department." Never mind the shoe department was one floor down and clear across the other end of the store. I went downstairs and stopped in the men's shoe department as it was close to my car. I went to the counter to return the shoes. "Oh no," I was told. "You need to return those to WOMEN'S shoes!" Guess where the women's shoes were? Again, clear across the store! Frustrated now I went there and told the cashier that they really need to improve their customer experience, as I can't imagine a major retail store being unable to return at any counter in any department. She was apologetic, but admitted that they force us to return to the original department because they hope you buy something else!! I was shocked to hear this disgusting greedy behavior of Dillards. I asked her for the phone number of the store manager and before she could reply, another older male employee very sarcastically said the phone number out loud to me very fast so I had no hope of remembering it or writing it down. Overall horrendous service from Dillards. I'll stick to Macy's.
8 years ago (01-09-2017)
Worst experience I've ever had here this Holiday season shopping. I've shopped at this same store every Christmas/Valentine's Day for 10+ years to get a specific Estee Lauder Beautiful perfume set with the extra Holiday make up gift set (Cost of $130+). 12-2-17 This year the store was out of the big gift set, so the Beauty Advisor LeeAnn was very helpful and looked on the computer and seen that other stores outside the state had some in stock and she said I could pay for it and it would be sent to me. She swiped my CC for the full amount in 2 transactions and promised me the set would be sent to my home free of charge. I thanked her and left happy. 2 weeks have went by and I get an email saying my order has been canceled so I go to the store on 12-13 to find out what is going on, because at this point it's far too late to shop for this very popular gift set anywhere else. When I arrived at the store I was greeted by Martha, who basicaly told me "Yep, sorry we had this happen to a lot of people". When I asked what she was going to do to make up for this mess up and over sell, she said "nothing". I have never been treated so poorly and rude by an Estee Lauder Beauty Agent, so I immediately ask for a full refund. She says I was never charged for the gift set, and would only give me a refund on the perfume part. Even with my receipts and showing her my online bank statement that showed them pulling both sales from account. She rolled her eyes and said she'd call the manager. After about 5 minutes an Area Sales Manager named Renee came out of her office. She had an attitude before ever talking to me, like we were bothering her and her office time. I fully explain the situation and show her my online bank statement for the past 2 weeks showing her I was charged and never refunded. She replies "We don't charge for online orders, you only get charged if it is delivered." Even after showing her the debit transaction and no refund in 2 weeks. She then called security on me while on hold with Dillards corporate line (No reason, I wasn't yelling or threatening). All said and done I've been given a PARTIAL refund of the perfume and have to go back tomorrow as they investigate the situation On my missing $58. For a manager Renee is absolutely unprofessional. The 2 ladies working this specific store on 12-13-17 have no idea how to treat customers, have ZERO customer service, and basically call their customers liars even when all the proof is directly in front of them. I will never return to this store again after this is over. I walked out of this store and straight to Macy's Estee Lauder department and explained my treatment over at Dillards. Lauren at Macy's was completely shocked and appalled that an Estee Lauder Beauty Agent would ever treat a customer that way, as it is not the way Estee Lauder would allow for its product line. I bought the largest Beautiful Gift Set they had (not the original one I get my wife every year) but bigger, just out of spite of Dillards. Not only did the Macy's worker Lauren apologize for the bad agents at Dillards but she took great care of me and even gave me a $20 gift card to use next time I shop. NOW THAT IS HOW YOU TREAT AN ESTEE LAUDER CUSTOMER!!! I will be reporting this incident to Estee Lauder corporate, via email and telephone tomorrow. Goodbye Dillards from a 10 year customer, Macy's will be a new store to shop for my wife✌💯 5890 E Broadway Tucson, AZ Park Place Mall
7 years ago (13-12-2017)
Literally the reason why brick and mortar stores are going under. Absolutely terrible customer service. I would rather spend my money on Amazon, which has great customer service to answer questions or concerns that arise.
8 years ago (14-05-2017)
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