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Dillard's

  1. Oklahoma
  2. Oklahoma Department Store

Reviews, get directions and contact details for Dillard's

Dillard's

Story

With nearly 300 stores in 29 states, Dillard's offers the most current styles in fashion, beauty and accessories. Our home store offers a vast selection of the most innovative and inspired merchandise to take your home to a new level of elegance. Visit us at this local destination or wwww.dillards.com.

Address: 200 SW C Ave, Lawton, OK 73501, USA
Phone: (580) 248-8120
State: Oklahoma
Zip Code: 73501


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews
On yesterday January 13, 2018 I went to Dillard’s with my two teenage girls shopping for dresses. At first no one was in the area to help so as usual we gathered everything that we wanted to try on and went to the dressing room which is quite a long process for my girls. I went back and forth at least 5 times to the dressing room passing two sales associates at the register socializing. Not once did they speak or ask if I needed any help. When I did need help I went to a completely different area and asked. The very helpful associate followed me to the dressing room. As I was standing in front of one of the dresssing rooms that my daughter was in, one of the other sales associates came in finally and pretended as if I was still invisible. She looked about 6 inches from me where the clothes we were trying on was hanging and said “who does this” zipped up one of the dresses and snatched the clothes off the wall then stormed out. The helpful associate looked at her crazy but stayed professional by saying “I can take those clothes and put them away for you”. She didn’t ask me if they were mine or if I was done or if I needed any help. It was as if they did want me shopping there at all. I was in the same area for at least an hour. She completely overreacted. The helpful sales associate then asked me if I would like to speak to a manager? At that point I was ready to leave and leave the things I wanted to purchase. Then the helpful associate informed that there was a Jr’s section that may have what I was looking for. I told her I wanted to speak to the manager after I returned. Before I could reach the the Jr’s section the angry associate came to me and apologizeed but it shouldn’t have been a conversation at all had she stayed professional and had she been doing her job. This was my worst experience ever in a department store. I think she’s in the wrong profession. No costumer should ever feel like an inconvenience. It will be a long time before I return to Dillard’s for anything.
7 years ago (14-01-2018)
It is not worth going there to buy shoes. Most of the chairs had something on them so that you cannot sit down. We found 2 chairs and waited for help. That is the standard procedure in a shoe store. Of course, we were observed and completely ignored. We walked out, and no one there noticed or cared. Heaven forbid if any of them would have to do any work.
7 years ago (17-01-2018)
I encountered a very nice and friendly Customer Associate today by the name of Kay. She was very patient and knowledgeable of Dillard's women's department and the visit was very refreshing.
8 years ago (18-07-2017)
I wish I could give it a ZERO. The so called manager Will Bye is a joke of a manager. He needs to go get some training on how to deal with people. He acted so unprofessional with me. Dillard's employees need to understand that 9 times out of 10 most of the time the only time the store even have customers is when they have the extra off. I'm a big time MACYS shopper and will continue to support them. I spend close to $15,000.00 a year in the stores and so now that I will NEVER shop in DILLARDS again then take about 2,000-3,000 off of that. The other manager I don't know Mike Myer is some kind of manager. Kept trying tell me that we had different Christmas trees when we picked them up and compared them and they were the same. The lady came to customer service to tell them we had the same item and she was charged $50.00 less then me. I gave them every bit of the $1,068.13 that I had bought that day back. I don't need it. I wasn't finished spending yet! Oh yeah I had to get a dollie and take my tree out and Mike told me which way to go. I loaded it by myself. When it came to the others theirs was taken out for them. But Will is a joke and he caught me on a very good day. Because if he had done that any other day oh well....You'll need to get NEW MANAGEMENT in this store before you have to put going out of business on the doors. Mr. Bye threw a bag a clothes at me because I told him that a small crock pot that was in my truck didn't belong to Dillard's. His attitude was really uncalled for and if this is how I'm going to be treated then I will take my money somewhere else.
8 years ago (03-01-2017)
Great costumer service in men's suits and tailoring both times I've bought one. Needed one for a funeral tailored and they took care of it the day of purchase!
8 years ago (12-10-2016)
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