Douglas Designs

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Address: 351 W Schuylkill Rd, Suite G17, Pottstown, PA 19465, USA

Phone: (484) 752-4859

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State: Pennsylvania

Zip Code: 19465

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Reviews

Avoid this place!

For a place with almost no customers that I could see, they have quite the attitude. Let me start by saying that Debra is very nice. But the little man with the beard took an attitude. I had dropped off a necklace to have it extended. First they wanted to charge three hundred and fifty dollars to put a new chain on (all I wanted was a two inch extension.) When I protested, they offered an extension for thirty dollars.  Yeah...um...about that.

The lady said it would be done by the end of the week. When I just went to pick it up after TWO weeks, the little man with the big attitude told me that their turnaround is two weeks,  (first I've heard of it.) I asked how long it would be and he looked at me like, "seriously? I'm busy here." When I asked why, after two weeks it wasn't done and I hadn't been contacted, the elf said, "Its only been a week (sorry. Right. Tomorrow is two weeks.) And "we've been repairing jewelry." Apparently everyone else's. 

When I just went back to pick up the necklace, he changed his story. It wasn't their workload, but that the extension hadn't showed up until Friday. Whatever...

For a tiny store in a failing mall, I might reasonably expect better service. Oh well...

 9 years ago (12-11-2017)

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