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DQ Grill & Chill Restaurant

  1. Texas
  2. Royse City Restaurant

Reviews, get directions and contact details for DQ Grill & Chill Restaurant

DQ Grill & Chill Restaurant
Address: 506, I-30 Frontage Rd, Royse City, TX 75189, USA
Phone: (469) 783-5085
State: Texas
Zip Code: 75189


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Reviews
I love Dairy Queen, but at this particular location the only thing that tastes good is the salted caramel truffle blizzard. Everything else has been a huge disappointment. The blizzard cakes taste like ice. The food has no taste. To top it off today I ordered my blizzard and she wasn't listening so repeated it and received the most disgusting Snickers Blizzard from them. I absolutely hate nuts in ice cream. I'll take my ice cream business back to Sonic which is better than Dairy Queen in this town.
8 years ago (18-06-2017)
6/1/2017. Really bad customer service. I ordered food to go but it was on a tray. The server then drops the fries and scoops it up with her bare hands and went to get another one without washing her hands. A customer can concur that. So okay the apologize, I didn't make a big deal even though I was already hungry and wanted to get home after working late. Then, I get home and of course I'm tired and hungry forgot my dessert I ordered with the rest of the stuff. I came back with my son to DR to get the dessert. I get there and of course they new why I was there for. The order taker asked if I wanted a refund I said yes. Here comes the manager and gives me a refund. I walk to the exit doors and my son walks out with me. I looked and he was not holding the dessert. In a loud voice I said, why are you not at least offer us the dessert for free since we came back. Manager says" I said to your son to take it " My son said he did not hear hear, nor did I. I ask the other workers and none said they heard her either because they were behind the counter but yet they heard me(still behind the counter ) when I ask if they heard her. Even the girl next to hear didn't hear anything. If the girl next to hear didn't hear her, what more about us almost out the door. Then she tells me that they were so busy and that's the reason for forgetting the orders. This is what the manager tells me? OK I get that, but that's all the more reason to be more offerative to the customers when you messed up their orders and show how disgusting the employees are. Yes the business gets busy but that's not a reason for an employee to short-cut things by picking up dropped food from the floor with their hands and gets new food and not washing before doing it. I wonder if the food they've served in the passed was made and handled with washed hands!!!!!!! BEWARE EVERYONE!!!! FOR SURE MY FAMILY WILL NOT BE COMING HERE ANY LONGER!!!!!!
8 years ago (02-06-2017)
Never get the order right, never, it is literally a bunch of teenagers (only) running the place. Wow, bad way to do business. Have to go back or back in very time. Allways a long wait, Rockwall DQ is the same. Their managers and corp area managers need to do a better job.
8 years ago (19-07-2017)
Hungr-Buster & Fries for $3.99 how can you go wrong!! Grand-babies eating a Strawberry Sundae & a Reese Pieces mini Blizzard!
8 years ago (01-08-2017)
Had nothing but great experiences there. Use the drive through every time. Takes a bit but the food is fresh and hot every time. Good luck there guys. Been waiting for DQ to get here.
8 years ago (01-03-2017)
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