Dream Dental Care

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Dream Dental Care

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Dream Dental Care provides Teeth whitening,Orthodontics, Family dentistry, Dentures to the Council Bluffs, IA area.

Address: 300 W Broadway #30, Council Bluffs, IA 51503, USA

Phone: (712) 256-9639

Website

moc.liamxochmo.llewloc@redael

State: Iowa

Zip Code: 51503

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Reviews

Spend 2 hours waiting ....and when dentist arrive its like  hes in a hurry ...i really had a bad toothache that time but still i felt that they  dont want to accomodate us....thanks god i did not decided to have a root canal there instead i go to the other dental clinic which is much better and the dentist and staff are really friendly...and when i go to the other dentist he check my tooth and told me that i dont have to go through root canal because my tooth is ok ....and he found out the real cause of my toothache ...

 8 years ago (12-06-2017)

I had appointments scheduled for myself and my son last Friday. I called to confirm the appointment as they require. At the time of the call, I was told 1pm. I called BACK to confirm a 2nd time because I had 12pm in my phone. The office confirmed, yes, 1pm was our appointment time. 

I arrived Friday at 10 to 1. The receptionist said ohhhh, they have been trying to get ahold of you. I had no missed calls on my cell phone. She stated my son's appointment was actually at noon. I told her about the call confirming and how I had called back to double check the time. She kind of brushed me off and I went to the waiting room. Someone else came out to the waiting room to tell me they had a "scheduling conflict" or something of the sort and would not be able to complete our appointments as they were scheduled. At that time, I was furious and just walked out. I had taken off of work and taken my son out of school only to be told our appointments needed to be changed. When I got home, I did have 2 messages on my home phone from THAT day. I WORK during the day and am positive they had my cell and possibly work phone on file as well. 
Then I called today to have our records transferred to another office. I was told it would be $25 to pick up my sons records!!!! I work in a physicians office and records are transferred all the time between providers without a charge to the patient. I don't know how this office is able to make this charge. 
But, I cancelled all of my families future appointments here and want to be sure everyone is aware of the unprofessional behavior of their office. When I called today, besides the insane charge, the person who I spoke with was EXTREMELY rude. Even asking me at one point if she could speak now. Totally inappropriate.

 9 years ago (20-10-2016)

Very thorough and welcoming. One of the few dentists around SW Iowa that accept medicaid. They will definitely be my new dentists. 

 10 years ago (26-06-2015)

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