Dunkin' Donuts

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Baskin-Robbins, the world's largest chain of ice cream specialty shops, has created more than 1,000 different ice cream flavors and a variety of delicious treats. More flavors, more fun.

Address: 820 E Rand Rd, Mt Prospect, IL 60056, USA

Phone: (847) 394-8654

Website

State: Illinois

City: Mount Prospect

Zip Code: 60056

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Great experience here. I ordered two wake up wraps for here. They were a bit late with my order, so they gave me one more extra wrap as a thanx for waiting. I think that's fair and respectful.

 7 years ago (21-01-2018)

Good customer service. But my food was over cooked

 7 years ago (19-04-2018)

The odor inside the store is not good, to put it mildly...The staff is nice though!

 7 years ago (17-03-2018)

Quick and easy transaction. Service is always great.

 7 years ago (02-02-2018)

DISCLAIMER: I generally like Dunkin' Donuts / Baskin Robbins. As a company I regard them highly and enjoy most of their products.

That said, this location is a disgrace to the chain and should be shut down. Service is effing ABYSMAL! A couple of examples: years ago (2012) I ordered a sandwich consisting of sausage with egg but was given an unpalatable grilled cheese instead. I can't recall if I was charged for a grilled cheese or not. [I do not save fast food receipts from circa 2012. Even I am not THAT neurotic.] It would be one thing if I was given a different but similar sandwich, i.e. a different sausage, egg, and cheese sandwich but with the wrong cheese, or the wrong meat, or a different bread from what I ordered... No, these idiots mixed up whatever I ordered with a grilled cheese. If they charged me for what I ordered, then I was ripped off. If they charged me for a grilled cheese, then at least I was charged less than what I would have paid... That's not the point! It's not what I freaking ordered! On another occasion, I waited an unnecessarily long time. Two employees were "working" behind the counter, as in putzing about aimlessly. A third person, who appeared to be the manager or supervisor was similarly putzing about. Hello, morons! You have customers waiting! A lady who was waiting in line behind me lost patience and angrily stormed out. At least that time they got my order right... I have been boycotting this location since.

On a given day the counter will be unattended. All managers and employees should be purged immediately! Or else they should simply close down this pitiful location.

 8 years ago (29-11-2017)

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