Dunkin'

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"America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. Order your Dunkin’ faves ahead of time with the Dunkin’ mobile app for a fast grab and go experience."

Address: 100 Willowbrook Dr , Wayne 07470, NJ, US

Phone: (973) 256-4992

State: NJ

City: Wayne

Zip Code: 07470

Opening Hours

Monday: 07:00-22:00
Tuesday: 07:00-22:00
Wednesday: 07:00-22:00
Thursday: 07:00-22:00
Friday: 07:00-22:00
Saturday: 07:00-22:00
Sunday: 07:00-19:00

Update Info

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Reviews

this is the second time that it has happened.  I ordered a cold brew with no ice, but they still put ice in it.  I understand they are busy, so I didn't bother with telling them since they will throw it away and make a new one.

What takes soooooo Long? This place is the worst. Lazy employees standing around when there's a line. I'm sick of wasting my time. I would give it zero stars if I could. It's gotten worse, not better

unmotivated staff. online orders are mixed up because anyone can just take it without showing the receipt

They don’t even deserve 1 star. Whenever I place an order online I would wait 10 minutes before going. When I go to the store to pick it up ITS STILL NOT DONE. I would have to wait an additional 5-10 minutes for them to make my order when it shouldn’t be like that. It should be done BEFORE I even arrive. That is why I ORDER ONLINE!!! They are horrible and very very slow. They also look miserable and look like they don’t enjoy their jobs. Also when I POLITELY asked for a refund they say here and literally argued with me to not give it to me.

Decent customer service is a 50/50 shot. Have had and seen the morning crew be rude to customers. They seem to forget to update the app with the food available to order, forcing another order to be put in; along with not turning the app on at all.

Watered down coffee really left a nasty taste in m mouth…

This place is terrible. Absolute worst customer service. I have been working in this mall for 5 years and this place is always the last resort. There is an older Indian woman who works there by the name of Shanjaji or something g along those lines and she is absolutely terrible to the customer. I made an order of two breakfast wraps and she physically handed me the wrong order and I went on my way to work. When I got back I realized she gave me the wrong order completely and decided to return to let her know. She insulted me, asked me if I could read. She told me she was calling my name well after she gave me the wrong customers food. She wanted to give me my original order that was cold at the time when I asked her to remake it she refused!!!! This was a mistake on her behalf and she refused to own up to it. Finally I said either remake my order or give me a refund. I’m not eating cold food. She told me that “I don’t need to go here anymore” it was unbelievable . I have never been treated like that by anyone before. I had to fight to get my refund. Absolutely appalling. Don’t give this place business. They are legitimate jerks and downright rude and insulting, especially when they can’t own up to there errors because they aren’t paying attention to the work they are doing . I work in customer service at a technology store and never would I blame a mistake that I made on a customer. Terrible service. I would give this place zero stars if I could.

I am a Dunkin coffee fan. But every time i buy the coffee from this Dunkin I always get disappointed. They always serve old coffee and it taste burn. I tried so many times but always same. All other Dunkin i go they make really good coffee.only the Dunkin at Willowbrook mall is horrible.

Coffee tastes just like hot water. No taste whatsoever. Disappointed!! Asked for 1 cream on small coffee and it looked like milk inside the cup. It’s like 36 degrees outside and AC is blowing in the building. Would not recommend!!

Went to this Dunkin to claim my Free Beverage for my birthday. I ordered a Large Iced Caramel Latte and it tasted extremely watered down and a majority of the time like water. It was so bad I had to throw it out. Extremely cheap of the staff. Will not be returning.

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