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Reviews, get directions and contact details for Dunkin'

Dunkin'
"Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!"
Address: 333 S State St , Chicago 60604, IL, US
Phone: (312) 431-1024
State: IL
City: Chicago
Zip Code: 60604


Opening Hours

Monday: 06:00-13:00
Tuesday: 05:00-20:00
Wednesday: 05:00-20:00
Thursday: 05:00-20:00
Friday: 06:00-20:00
Saturday: 06:30-13:00


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Reviews
Ordered the Maple Bacon sandwich which is priced higher and received regular bacon. Didn’t noticed until I was already to my destination. Check your items always.Food: 1/5
Forgot why I avoid this branch until I just came from there again. Don’t think I have gotten the right order for years. Just ordered bacon sandwich and latte. Open to start eating at my desk. Clearly just a coffee with cream not even oatmilk I asked and paid for and sausage instead of bacon.
Man this place sucks. I usually don’t care enough to review a place, especially a DD, but this spot consistently gets my drink orders wrong- hot instead of iced, sweetened when asking for no sugar, etc. So this isn’t the first time. Today, not only was my coffee made wrong hot instead of iced, worker rolled her eyes at me when I pointed out the mistake but was happy to fix once she realized it was on the receipt, but the cashier overcharged me. I only realized because I had to wait for the drink to be fixed. Once I went back to him waving the receipt he told me, “sorry, I did notice earlier that I charged you for an extra donut.” Then why didn’t you care enough to fix it the first time?! Jeez.
There's a difference between Hearing and Listening...Nancy! They need to work on their customer service and take responsibility when they get an order wrong instead of blaming the customer.Food: 3/5
Service was fast. Facility lacking. Asked for bathroom to wash my hands and told it was "broken". Aren't restaurants supposed to have rest rooms and wheel chair accessible bathrooms by law. Especially downtown. I plan to address this with department of health.
I strongly advise against visiting this location due to my personal experience of discrimination based on assumptions about my background. When I approached the order pick-up area, a woman started speaking to me in Spanish though she spoke to other customers in English. Since I don't speak Spanish, I informed her about this, but she replied, “No Maria or Isabella mobile order here.” I responded “Thats not my name. I'm here for this order” I showed her my app to verify the name and order, but she responded, “No Maria or Isabella order here.” I thought there was a language barrier so I asked her if the staff handling mobile orders was unavailable, however she kept telling me there were no Maria or Isabella orders there. She pointed to another staff member, and I explained to the staff “She said Isabella and Maria orders aren’t here. Is she referring to a staff that is on break?” Even the other staff member questioned her “Who are Maria and Isabella?” The second staff apologized and made my drink order while the first woman threw my doughnut on the counter and giving the ugliest glare to both her coworker and me. Use strong caution against entering this establishment if you appear to speak Spanish but don’t, regardless of your ethnicity. Why make the assumption about my mane based on appearance? Why provide different service to me because I am different? it's disheartening that this kind of behavior still occurs with assumptions about one’s background and treating them differently.
Isabel, Stephan, and Sylvester is amazing and have great customer service. I was please with my refresher drink and they remember what I get all the time. They already have everything prepared for me. I order the same thing all the time. Awesome place!! Love it Excellent customer service for hiring these three employees.!
This dunkin is garbage . I placed an order 20 minutes before a class , went to go pick it up and it hadn’t been made . I tried to ask the worker about it and he just stayed silent . Had to get a refund .Food: 1/5
I was asked twice to confirm if I wanted something other than regular milk I'm lactose intolerant so yes but I got regular instead and they forgot to give me my donut. I had to go back and ask for it. It was empty and no one else was ordering so I don't understand why.
Have never received the right drink here. They either say they are out of something needed or just refuse to make it. Giving me a free doughnut when that’s not what I wanted in the first place. Definitely don’t get an iced chai. All the mix is at the bottom and the rest of just milk. First sip and you are coughing on spiced syrup.
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