Dyson Service Center

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Our Service Centers aim to provide expert, in-person help to Dyson owners or those interested in Dyson technology.

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Our Service Centers aim to provide expert, in-person help to Dyson owners or those interested in Dyson technology. Technicians are available to demonstrate Dyson machines, troubleshoot issues, answer questions and perform preventative maintenance checks. Dyson machines are also available for sale at this location.

Address: 50160 Pontiac Trail Unit 1, Wixom, MI 48393, USA

Phone: (248) 960-0052

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State: Michigan

Zip Code: 48393

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Reviews

Brought my fan/heater combo in for a cleaning on Monday, after being advised by Dyson customer service after their suggested at home cleaning attempts didn't work. I received an email on Wednesday to pick it up. The stores hours are only 8-4:30, which is terribly inconvenient, so I went Thursday morning to pick it up. The fan was scratched up on the front and warped on the inside, it was NOT AT ALL in this condition previously, just a bit dirty and full of pet fur. The paint on the inside appears as if it's going to start peeling, and the front has some. nasty black scratches near the buttons. As I did not have time to go back this week, i sent my Mother (Original purchaser, this was a gift from her) with the warranty information this morning. The person working insisted that the fan came in that way on Monday, and they are refusing to repair the warping and scratching they have caused on the unit. Also insisted that they were "really nice" to me by NOT upselling me on a new machine. FAIR WARNING - BEFORE TAKING YOUR DEVICE IN TAKE MANY DETAILED TIME STAMPED PHOTOS, MY DEVICE IS NOW AN EYESORE DUE TO INCOMPETENCE AND A LACK OF ACCOUNTABILITY. I will never buy anything Dyson again, and I will never trust them to "service" anything I still have that is Dyson brand.

UPDATE - The past few weeks I have been in contact with Dyson customer service, who have been very patient and understanding with my frustrations at what occurred at the service center. They have worked hard to make things right, and I am satisfied with the solution they have provided. I'm still not happy with the experience I had, however, I am more than willing to give the Dyson brand another chance, and appreciate the effort they go through to make their customers happy. If you have issues, don't give up on talking to customer service, they will go above and beyond to make things right for you.

 8 years ago (17-07-2017)

He diagnosed my vacuums problem in less than 5 minutes, and I was out of the store in 15.  Extremely professional, knowledgeable, patient and efficient.  Sometimes I balk at the price of Dyson products, but the more I see of their quality and the service (both customer and for the products), the more I'm convinced they're worth every penny.

 8 years ago (19-05-2017)

I cannot believe I live this close to the only Dyson repair facility in Michigan. I brought my vacuum in and they took care of me. Very happy with Dyson vacuums and this store. They also sell vacuums and accessories if you are interested.

 9 years ago (06-01-2017)

Very friendly and helpful

 8 years ago (24-11-2017)

Best service experience of my life! Clean, friendly, easy-to-find store with very kind and knowledgeable staff. I thought I would be in for a hefty repair bill or shopping for a replacement, but the skilled and patient technician that waited on me located my warranty, determined the problem, and fixed it in no time while I waited in their pleasant lobby. If only all of life's experiences were this good!

 9 years ago (07-03-2016)

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