Ed Humes Locksmith Service

Reviews, get directions and contact details for Ed Humes Locksmith Service

Address: 307 W 2nd St, Edmond, OK 73003, USA

Phone: (405) 341-1102

Website

State: Oklahoma

Zip Code: 73003

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Reviews

This locksmith company is a joke. I am trying to get a key for my car and this company not only gave me a run around more then 5 hours but its employee gave me wrong information that he is at the location where we needed help and had the audacity to send my phone calls to voice mail to later find out the manager/owner had NO IDEA we had even put in an order for a key and that we had been waiting for countless hours for nothing since they "had no control of the situation". I called this morning and they again another run around asking that they are on the location in 15 minutes, to find out again that they are now where near to me. Not know why such companies running this locksmith business when they don't know anything and make customers fools. They have very very poor and horrible customer service, they don't know which order need to do first and which to do next, they are totally disturbed and not know what they are doing, I want from everyone after reading my this review do not hire them please they just waste your time. If there is facility here to give them reviews in negative I will give them negative stars.

 9 years ago (21-11-2017)

Fast and very friendly service. Will recommend to others. Thanks again

 9 years ago (09-11-2017)

IN JULY 2017 MY NISSAN MAXIMA LOCKED UP WHERE I COULD NOT TURN MY CAR ON. I CALLED THIS LOCK SMITH & USED THEIR SUGGESTED TOW COMPANY CIMMARON TOWING. ALTHOUGH I WAS LATE PICKING MY CAR UP DUE TO WORK & TRAVELING I WAS CHARGED STORAGE FEES, I UNDERSTOOD THE STORAGE FEES. SO AUGUST 2ND,2017 I PICKED MY CAR UP AND PAID $1295.35 CASH $185.00 WAS FOR TOWING, THE GUY ED HANDED ME A CARD AND TOLD ME IF I WAS EVER INTERESTED IN SELLING MY CAR GIVE HIM A CALL DUE TO HE'D LIKE TO POSSIBLY PURCHASE IT. MIND YOU I DIDNT GET THE BRAND NEW PART DUE TO MY CAR IS A 2009.I PICKED MY CAR UP FROM THEIR LOCATION WHICH IS EDMOND, I DROVE TO THE GAS STATION RIGHT AFTER AND THEN  TO MIDWEST CITY (MY MOTHERS HOUSE)  WHERE I PARKED MY CAR  UNTIL I PICKED IT UP FROM MIDWEST CITY ON AUGUST 28TH 2017. ON AUGUST 30TH,2017 MY CAR DID THE EXACT SAME THING. SO I CALLED LOCK SMITH AGAIN BECAUSE I NEEDED TO HAVE MY CAR FIXED AFTER PAYING ALMOST 1300.00!! I CALLED AND SPOKE WITH ED HUMES AND TOLD HIM THE ISSUE, HE TOLD ME TO HAVE IT TOWED IN AND HE'D CHECK IT OUT. I FINALLY GOT IN CONTACT WITH THE TOWER AND PLANNED FOR HIM TO TOW IT FROM LOUIES PARKING LOT WHERE IT STOPPED WORKING AGAIN!! I WENT TO DROP THE KEYS OFF AT MY CAR AN IT STARTED SO I DECIDED HELL ILL KEEP DRIVING IT AND CANCELED THE TOW. I WENT TO WORK AND DROVE MY CAR LIKE NORMAL, WHEN I WENT TO LEAVE WORK IT DID IT AGAIN SO I CALLED ED AND TOLD HIM THE ISSUE HE TOLD ME HE EXPECTED ME THAT MONDAY BUT IT WAS LABOR DAY AND PREVIOUSLY HE TOLD ME HE'D NOT BE ABLE TO GET TO IT WILL WEDENSDAY OR SO. SO MY CAR WAS TOWED BY THE SAME COMPANY ON SEPTEMBER 8TH IN THE AM. I CALLED TO CHECK ON MY CAR AND HIS WIFE TOLD ME THEY WERE SHOCKED TO EVEN SEE IT, WHEN I SPOKE TO HER HUSBAND THE DAY BEFORE!! THEY LAC COMMUNICATION CLEARLY! I CALLED A FEW DAYS LATER TO GIVE HIM TIME TO LOOK AT MY CAR. THEY NEVER ANSWER THEIR PHONE WHEN I CALLED FROM MY PERSONAL PHONE, BUT ALWAYS SEEMED TO ANSWER WHEN I CALLED FROM OTHER NUMBERS. WHEN I FINALLY GOT A CALL FROM MR ED HUMES HE SAID HE HAD THE INCORRECT NUMBER FOR ME MIND YOU IVE BEEN DEALING WITH THEM SINCE JULY! HE TOLD ME HE RESET THE ISSUE BUT THAT I HAD MORE COMPUTER ISSUES THAT POPPED UP! HE WAS VERY INTO ME SELLING MY CAR TO GET THE PROBLEM OUT FROM UNDER ME, HE STRESSED ME SELLING MY CAR SO MUCH. MY CAR IS A GOOD CAR I TAKE CARE OF IT THE ISSUES IS COMMON WITH MY YEAR MAKE AND MODEL OF NISSAN BUT NOT BEING FIXED AFTER PAYING ALMOST 13000 IS CRAZY!!  I CALLED BACK IN FORTH TRYING TO FIND OUT WHEN I COULD GET MY CAR AND HOW MUCH I OWED FOR TOWING. WHEN I CALLED FRIDAY SEPTEMBER 15TH TO ASK HOW MUCH IT WAS HIS WIFE "RECPT" WAS NOT AWARE OF HO W MUCH I OWED BUT I GAVE HER MY CAR NUMBER AND SHE STRESSED THEY WOULD CALL ME BEFORE THEY RAN MY CARD TO ADVISE ME OF THE AMOUNT. NOW I HAD HER TRYIG TO GET ME TO SELL MY CAR DUE TO THEY SUGGESTED I GET THE PROBLEM FROM OUT FROM UNDER ME AND THAT THEY HAD A FAMILY FRIEND WITH A CHILD ABOUT TO TURN 16. MY THOUGHT WAS WEIRD "A FAMILY FRIEND"AND YOU WANT TO GIVE A NEW DRIVER WHO JUST TURNED 16 A CAR THAT'S " SO BAD THAT YOU ARE STRESSING TO ME I NEED TO SELL MY CAR". SO I NOTICED MY CARD HAD BEEN CHARGED SO I CALLED MRS.HUMES AND SHE THOUGHT HER HUSBAND HAD CALLED ME. HE DID NOT !! SO THEY CHARGED ME 229 THIS TIME FOR TOWING MIND YOU THE LOCATION PICK UP FOR MY CAR WAS CLOSER THEN THE FIRST TIME THEY PICKED IT UP AND CHARGED ME $185. ALSO THEY CHARGED ME $15 TO RUN MY CARD OVER THE PHONE, BUT I DID NOT GET OFF WORK TIL 3:30 AND THEY CLOSE AT 5 BUT WERENT GOING TO BE AT THE OFFICE WHICH I THOUGHT WAS TRULY SOMETHING I SHOULD NOT HAVE BEEN CHARGED FOR DUE TO THEIR BUSINESS HOURS ARE 8-5PM. I PICKED MY CAR UP FRIDAY AROUND 4:45PM I LEFT WITH THE KEY LIGHT ON. I DROVE MY CAR TO TULSA LATER THAT EVENING, DROVE BACK TO MOORE OK SUNDAY. MONDAY SEPTEMBER 18TH I WENT TO LEAVE FOR WORK THAT MORNING AND MY CAR WOULD NOT START AGAIN!!!!! SO I SPOKE WITH THE BETTER BUSINESS  BUREAU THIS MORNING, AND I WILL BE TAKING MY CAR TO A NISSAN DEALERSHIP AFTER WASTING 1500.00 WITH THIS COMPANY.  I DO NOT RECOMMEND THIS MAN!!!

 9 years ago (18-09-2017)

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