Edina Realty

Reviews, get directions and contact details for Edina Realty

About

Thinking of buying or selling real estate in Minnesota's Arrowhead region, or NorthWest Wisconsin? Contact us! Conveniently located on Duluth's London Rd.

Story

Edina Realty is the largest residential real estate brokerage in Minnesota and western Wisconsin. With more than 75 office locations, we have nearly 2,500 REALTORS® with deep community and market insights you can use when buying or selling a home in Minnesota or western Wisconsin. We have agents specializing in working with sellers, buyers, lakeshore, new construction, luxury properties (and everything in between) in Duluth. Reach out to be connected with a local market expert today.

Address: 1515 London Rd, Duluth, MN 55812, USA

Phone: (218) 728-7700

Website

[email protected]

State: Minnesota

City: Duluth

Zip Code: 55812

Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

Similar places near

Real Living Messina & Associates 133 meter Before I began working with this company Dee helped my parents sell their home, my si...

Coldwell Banker East West Realty 362 meter A coworker referred Tom Little at Coldwell Banker and I took her advice. I highly rec...

Real Estate Services 895 meter

Edmunds Co. Real Estate LLP 993 meter Absolutely amazing! I am so happy we went with what everyone told us to do - go with ...

Greg Follmer Commercial Real Estate 1 miles Greg takes his commercial real estate business very seriously. He is absolutely the r...

Bowman Properties 1 miles

Gables & Ivy Real Estate 1 miles Mary Johnson is wonderful!

Hutchens Realty Associates 1 miles

Real Estate Masters Ltd 2 miles We worked with Len Sarvela who showed great knowledge of the Duluth area. We are in t...

Lynn Beechler Realty 2 miles The best in the business out here. So many other companies are chains now and cheat y...

Holappa Commercial Real Estate 2 miles

Western Realty Co 3 miles Worked with Mike Miller on 2 houses now. Would never go with anyone else. Highly reco...

My Place Realty, Inc 4 miles

Port Cities Realty 4 miles I can't believe one star is the lowest I can go on this one. I tried to buy a home f...

RE/MAX Results 5 miles I would definitely recommend Mike from remax!

Adolphson Real Estate Inc 5 miles Tom Muehlberger was incredible! He efficiently and effectively guided us through the ...

CENTURY 21 Gilderman & Associates, Inc. 6 miles I love my job as a Real Estate Agent here and all the amazing people I work with!

North Point Realty 6 miles

Reviews

Be Aware of their HSA Warranties - Otherwise, a very pleasant experience.

If you're working with Edina, don't let them sell you on one of their home Warranties. Otherwise, the experience was a good one, but when a critical variable in the equation turns out to be toxic it infects the entire experience.

The HSA Home-Warranty they provided is trash and was a MAJOR selling point for us. We were closing on our very first home and knew that there was a high potential for major fixes during the first year, and didn't have a ton of cash saved to address them (which Edina knew). We should've done the research on the company they provide their warranties through, but we were overwhelmed with everything and legitimately trusted that our realtor wouldn't sell us an awful 3rd party product. If we'd have simply googled HSA home warranties, we would've quickly discerned that what we were being provided through Edina was trash. 

We're seven months into living in the home, and have encountered the first major problem (the furnace needing replacing, in Minnesota, in January during -20'F). As I write this, I'm well into hour two of being on hold with the warranty folks. Here's what you can expect from the warranty experience that Edina provides through HSA (as of 02/2016 at least):

First, I would like to acknowledge the few positives of our experience: (a) when you can actually get someone on the phone, they're usually professional and courteous (if sometimes clueless about what's going on with the claim). (b) Again, when you can actually get them on the phone, they're quick to provide you with a list of vendors to contact.

Now for what's made working with them a nightmare:

(1) without exception, every vendor we've worked with (or even contacted) has refused to call HSA from the site of the fix to discuss the problem. This is a 'policy' that HSA has, before they'll approve a fix - but on average, you spend over an hour on hold when you call HSA (that's from having tried to call them well over a dozen times). Vendors aren't willing to spend over an hour waiting on hold, to tell HSA that a broken, red-tagged furnace, needs to be replaced in Minnesota, in January, when the windchill is -20'F. I'm pretty sure that HSA has this 'policy', because they know it'll make it difficult for customers to get approval for claims (more on what I believe to be an established and systematic process for screwing clients later).

(2) reluctance to approve fixes quickly - they just feel like they're trying to cut cost at the expense of their clients whenever faced with a situation where they're expected to make good on their promises.

(3) Gross lack of available customer service - forget about the mediocrity of the service when you can actually access it. I'd have an easier time getting the President of the United States on the phone. 

(4) I sincerely believe that HSA has systems and processes in place, which make reaching them to file or follow-up on a verbally approved claim unbearably frustrating, with the hope that it'll minimize the number of claims they have to pay on. I honestly, sincerely, without doubt believe that their business model goes something like this: "Dangle a product that seems like a great value to customers; make it next to impossible for customers to actually contact us to realize the benefits of the product when they need it, minimizing the amount of service we have to provide to clients and losses on our end." 

They're intentionally giving you the run around in a systematic way so that you'll just give up and incur the costs that they're supposed to be responsible for. Even the pre-recorded message gets progressively more annoying. It's despicable, because they're supposed to be helping us protect our first home and they KNOW that most important home fixes are time sensitive...so the longer they keep us on hold, the more likely it is that we'll have to bite-the-bullet and, in doing so, save them money. 

 10 years ago (24-02-2016)

Comment on this business

Map, Satellite View
Street View

to add Edina Realty map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=edina-realty&id=23927&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/edina-realty-i23927.html" target="_blank" title="Edina Realty">Edina Realty</a></p>

Reviews, get directions and contact details for Edina Realty

About

Story

Opening Hours

Find nearby businesses, restaurants and hotels

We use cookies