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El Dorado Truck and Auto

  1. El Dorado
  2. Pollock Pines Car Dealer

Reviews, get directions and contact details for El Dorado Truck and Auto

Story

El Dorado Truck and Auto is a used truck and car dealer in El Dorado, CA. We have a great selection of quality used trucks and cars at excellent prices. If you are looking for a great truck or car at a very reasonable price please call us today. We can help you if you have challenging credit such as Bad Credit or No Credit.

Address: 6167 Pleasant Valley Rd, El Dorado, CA 95623, USA
Phone: (530) 642-2277
State: California
City: Placerville
Zip Code: 95623


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: Closed
Sunday: 10:00 AM – 5:00 PM

Update Info

related searches: El Dorado Toyota, Chevy Eldorado Truck, Autosnow4sale, Darrell's Auto Sales, El Dorado Car 1970, Prestige Auto, Prestige Auto California, Prestige Auto Sales
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Reviews
My son and I bought a 2007 Lexus RX350 on 10/02/17 from El Dorado Truck & Auto - with 119,300 miles. Unfortunately we had a bad experience and it's getting worse. These are friendly people but there were some problems with the car. When we test drove the car the tire pressure light was on. We figured this wasn't a major issue so we brought it to Dominic's attention and he agreed that he had noticed it too. He promised to correct the problem and sent us to the local Goodyear store for the repair. Goodyear completed their service but it the warning light was still on and it didn't fix the problem - the lady at Goodyear called El Dorado while we were there and informed them of this. We drove it home (South Lake Tahoe - approx 90 miles) and the water pump was bad (gushing water when parked after driving), rack and pinion issues front & rear (AWD causing a severe howling noise when you turn the steering and the safety warning lights to illuminate on the dash). There were other items to fix as well - but none of this appeared during the test drive or were reported on "safety check sheet" that El Dorado provided. Standing in our driveway, we called Dominic and told him about the problems. He told us to get them fixed at some location convenient to us. Although concerned, we still felt good about the car, Dominic and getting it repaired. The next morning we took the car to Cardinale Toyota, 3 miles from our house and explained the problems. We have 2 other Toyota's and this dealership has service those for several years and we've never had any problems. We know them. So here's the scam, El Dorado sold us the best warranty plan available through Alpha (which they recommended) - the coverage started mile one/day one with no waiting period with a $100 deductible. Now I'm told by El Dorado that the warranty company (Alpha) declined the claim stating that these were "pre-existing conditions". Now given that this a used car, I guess technically everything could be considered a "pre-existing condition". So it's hard to understand how the warranty works - when they pay, who determines what's paid for, it seems all subjective to their discretion - which is not the way they position these programs when selling them to you. The brochures/contract read like they cover almost everything except wear items - we get that. El Dorado offered to pay for the water pump but stated the other work wasn't needed. I spent $5,600 getting this car fixed and all we did was drive it home - 90 miles away. I agree that about 1/3 of the repairs would probably be wear items - spark plugs, etc. We don't expect them to pay for these. But they claim that the major repairs tied to the failure of parts tied to the warning lights, steering noises, etc - were the work of an "unscrupulous dealership" (Cardinale Toyoya) who sold us a bill of goods to replace items covered under the warranty on the car. The thing is, the dealership didn't know about the warranty until the work was completed. Bottom line, the parts had to be replaced to make the car safe and drivable. The carfax looked good as this was a So Cal car and had been well maintained by the two previous owners at the dealership. As far as the deal with El Dorado Truck and Auto - we paid their asking price, bought their best warranty for that vehicle and were happy with the transaction - until we drove it home. We've contacted them 7 times to try and resolve this with no luck. Buyer beware of what you can't see or if you believe what they promise ! Danny J - South Lake Tahoe, CA
9 years ago (15-11-2017)
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