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Embassy Suites by Hilton El Paso

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Embassy Suites by Hilton El Paso
Address: 6100 Gateway Blvd E, El Paso, TX 79905, USA
Phone: (915) 779-6222
State: Texas
Zip Code: 79905


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Reviews
Check in was prompt and courteous with free snack and drinks from 5-7. As soon as I walked in I was greeted by a strange odor of old and must. The furniture is outdated and the restroom is very small. We had multiple flat screen television sets in our room that helped with the clutter of one TV. All in all the hotel room was ok. Definitely in need of some upgrades but as I said all in all not a bad hotel. Update: October 1st 2017 I completed my weekend stay and I have to change the 3 star rating to a four star rating. I rested so well and I enjoyed my sleep so much. The beds are very soft and very comfortable. The attention to guests is just right and the overall stay has been very well enjoyed. I definitely recommend.
8 years ago (01-10-2017)
Always enjoy my stay at embassy suites. There are among the best chains. The layout of the hotel and the rooms are all similar. love the fact that there are two-room Suites. The bed was very comfortable. I always ask for foam pillows but rarely do I get what I asked for but I Embassy Suites I was given the foam pillows
8 years ago (28-09-2017)
Check in time was prompt and good but when i got in the room, they were moths (insects flying) on the bed, the shower is unpredictable and corded, the bathroom floor was soft, had pubic hair in its drain and sinks in. No glass or barriers but a shower curtain only. I called to change my reservation and the manager, frustrated hung up on me. I quote, he said " this conversation is over" and slammed the phone. I went up front to meet him and asked him why he couldn't train their staff to say what he told me and he said the staff did her job. Rewind a bit, i had asked how i could get my refunds if i checked out before my original check out date and the front desk staff couldn't help me, saying i would have to talk to the manager. The manager was at a meeting for 2 hours and i eventually got him and asked the same question. He said my refunds will be processed when i check out. I simply said it would be nice if his front desk staff knew that and he said "this conversation is over",, you know the rest. On the day of my interview, the iron in my room wasn't working. I was pressed for time and dialed zero. The front desk staff said he would send someone with another iron. 10 minutes i didn't have went by and i called again, the same guy said "i am sorry we do not have a spare iron for the next hour or two, until people check out". I was upset i had to call him to know this. Like his manager, he was indifferent and with an attitude, said he is sorry, there is nothing he can do and i would have to wait. I asked one of the cleaners who got me another iron. The iron worked but not good enough. I barely got to my interview on time. Then lastly, i complained about the bartender using his hands to put ice in my drink and touching all sorts of stuff. I was nauseated that night and could only point to one source. They said they would look into it. I am not the type to complain but i just had to share my experience in this seemingly nice 3 star hotel. Terrible management, dirty rooms and filthy bartenders. You are better of staying in holiday Inn. For the money, it will be the same thing.
8 years ago (12-07-2017)
Great location, great spacious rooms. Rooms have an interesting layout but still doable. Can't speak on breakfast since I always sleep in. Happy hour was okay, definitely not consistent across the board...some embassy suites go all out. The chips were stale. The drinks were a little weak (No, I am not trying to get wasted, but I know how they should taste) I asked for two drinks that they did not know how to make. I use happy hour to experiment with drinks. Overall, I am always satisfied with Embassy.
8 years ago (11-08-2017)
Great place to stay for a small family of 4. Love that the bedroom is separated from the living area. The living room also has a large sleeper sofa for the kids. This a very clean well organized hotel with a nice gym that overlooks an indoor pool which is great for working out while watching the kids swim. The only issue we had was that the air conditioner needed repairs so we had to leave earlier. Love this place and we will be back!!!
8 years ago (06-07-2017)
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