Empire Granite

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Address: 2511 S Dixie Blvd, Radcliff, KY 40160, USA

Phone: (270) 351-5551

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State: Kentucky

Zip Code: 40160

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Reviews

Absolute worst service I have ever seen from a buisness! After a friend has told me to 
"watch Tito" I wish I would have listened. I have never delt with a company who simply would not return my calls when I was trying to give them my buisness. I was told by Tito to check out two granite supply houses in Louisville( Global and OHM) that he did buisness with and pick out our slabs. After going to both we found the slabs that we liked at Global. When I told Tito we found the slabs that we wanted he said he dident want to do buisness with global because he had a balance there and said that he would no longer do buisness with them. I reluctantly gave him the benifit of doubt and went back and found slabs at OHM (who was great to work with and actually had slabs shipped from out of state) I immediately contacted Tito and asked him to contact me as soon as he picked up my slabs so we could decide on how they would be cut. I received no response and after a week I contacted him personally after several emails ,text and voice mails to his secretary. Again after 10 days I contacted him personally . At this point I also spoke with his secretary who said that "because we were not happy with there service We should look somewhere else for a fabricator. " After 6 weeks of working with them and no countertops this is how they treat people. I don't mind if someone tells me they are covered up and will get to me as soon as possible. I do however feel it's a shady buisness practice to string customers along an inconvience them just to try to hold on to buisness that you can't even handle. I have never given a buisness this poor of a rating but others need to be made aware of the kind of business that this is.

 8 years ago (25-11-2017)

They do very great work. Super pleased with how everything turned out. Very easy set up, quick turn around, and installation. I would recommend them to all family and friends.

 8 years ago (13-07-2017)

My first installation with Empire was amazing. They completely transformed my bathroom into exactly what I was hoping for. Me and my wife were so pleased we went back to get our kitchen done and 10/10 service on the follow up visit.

 8 years ago (13-07-2017)

Very pleased with my quartz counters. They are my favorite part of my remodeled house. Empire installed wonderfully and cut in my cooktop stove at my house. The man who came out to measure was great and the installers were equally good. I shopped around extensively and they're prices were the most reasonable. Overall wonderful experience and I would recommend they're service.

 9 years ago (16-06-2016)

If i could i would give them a zero😡😡😡

 8 years ago (04-04-2017)

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