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Enterprise Rent-A-Car

  1. Ohio
  2. Avon Lake Car Rental

Reviews, get directions and contact details for Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 33666 Lear Industrial Pkwy, Avon, OH 44011, USA
Phone: (440) 934-6111
State: Ohio
Zip Code: 44011


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Reviews
Reserved a rental van on July 6 (a month in advance – plenty of time to be prepared with a decent van for our pick up). The afternoon that we were to pick up the van we were offered an “upgrade” to a Tahoe. We went to look at the Tahoe and there was no trunk space. We are a family of five driving to South Carolina for a week…there was no way this was an option. We then took the van they offered us…a Kia Sedona. When we got in with the rep, there was a pair of shorts in the back that we handed to him. Looking further on our way home we noticed all the seats were stained, flies in the cup holders, etc…it was gross. The worst part was once we started driving the van we noticed loud noises coming from the back, and the steering wheel was shaking pretty bad. Did they know this about the van and that’s why we were offered the Tahoe? We called the Avon location as soon as we got home but they were already closed. Then my husband called several numbers (each one said to call the other one) and was on the phone for over 40 minutes. We were told to go to the airport location to get a different van. Between the drive to the airport, time waiting for the van, time driving home, we finally arrived back home around 8:30 p.m.! This was extremely frustrating as we had so much to do to prepare for our trip. The funny thing is, as soon as we got in the new van a bolt literally fell from somewhere and landed on my daughter. We are not sure where it came from in the van, but we did not have time to deal with it. Here's the kicker...when I sent this complaint to Enterprise their rep called and said he would mark our file for a discount on a future rental. They did not discount that trip. This was a horrible experience. We expected better from Enterprise. They just lost a customer...and this story will be told to friends and family as a warning.
8 years ago (30-08-2017)
Very friendly and professional service at the Avon location! I was given exactly what I had requested, a compact vehicle, and was driven back home at the end of my rental by one of the friendly drivers. Thanks for a great experience. Highly recommended.
8 years ago (06-07-2017)
Excellent Service. Strongly recommend them.
8 years ago (08-09-2017)
My second time renting with Enterprise (first for this location) and was once again not disappointed. They went the extra mile which I can really appreciate. It is very clear that they value customer service. Definitely would rent again from Enterprise!
8 years ago (08-02-2017)
Easy to find and get to. Convenient parking available. Fast and friendly service! I would highly recommend this place.
8 years ago (15-03-2017)
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