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Express Moves Moving Company

  1. Estrella Village
  2. Arizona Moving Company

Reviews, get directions and contact details for Express Moves Moving Company

Address: 3740 W Van Buren St, Phoenix, AZ 85009, USA
Phone: (602) 828-2604
State: Arizona
Zip Code: 85009


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: 8:00 AM – 5:00 PM

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Reviews
THANK YOU SO MUCH Mr. Robert, Eugene, Ricky, and Montel! Thank you for lightening my load! Thank you for your efficiency, professionalism, keen organizational skills(Eugene) and helpful personalities. I can't express enough how much of a burden you lifted. As I said before I WON'T FORGET!
7 years ago (04-12-2017)
My experience with this company was awesome except one of the younger guys, Montel who keyed my car when asked by the head guy Eugene to put a box in my trunk. There was nothing there when I was putting my other personal items in my car, but the minute Montel goes out there's marks. I was at there mercy because both my sister and I have severe back injuries so I didn't say anything because I did not want to cause any problems. Eugene and the other young guy were amazing and I would highly recommend them. If it were not for Montel I would have given 6 stars based on the other two very hard working professional men.
7 years ago (30-12-2017)
This most recent move would make it the third move I've done with express movers. And unfortunately the last. I don't have any complaints about my first two moves, and if it wasn't for those experiences this would probably be a 1 star review. Recently however there was some good, but mostly bad. I'll start with the good. The movers arrived within their quoted timeframe (sort of, see below). We received 5 movers instead of the contracted 3 for no additional cost. The movers were very quick and took very few rest breaks. Now for the bad. They were scheduled to arrive between 7-10am. I had the rest of my day scheduled around them arriving no later than 10am. At around 745 they called and asked if they could reschedule to 11-3 and I told them that wasn't acceptable because of the rest of my arrangements that day. There's a lot to be done when you move homes. They said they'd call me back when they figured out whatever their issue was, but never did and ended up arriving at 9am. Still within their original estimate but poorly communicated. The 3 of them emptied my home in about an hour. Upon arrival to the new house 2 additional movers arrived one of whom was Robert, the owner, who I have worked with on both my previous moves. He's very professional and respectful. The movers started unloading the truck. Everything was labeled first floor or second floor. I have a bad back and can't move them up and down stairs myself, which is why they were labeled for the movers. Numerous items ended up in the wrong place causing me issues with unpacking. Our mattress was covered in dirt and debris and my wife had told me it was because one of the movers laid it down in the yard. I have no idea why someone would think to do that. Our bookshelf was place in my office upside down. Robert had to go tell them to flip it over. Our furniture was drug across our brand new flooring. I discovered a big dent in my mini fridge and now the thing makes loud popping noises when the cooler turns off. I imagine I'll have to replace it soon. When bringing the bookshelf up the stairs they dinged and scraped it again our wall causing the paint to chip and rub off. I now have two nice dents in our brand new house. Some of the movers had a nasty habit of dragging their feet upstairs on our brand new carpet. The carpet was filthy by the time they left. I expressed my concerns to Robert about them constantly hitting my walls going upstairs and he spoke with his movers but the damage was already done. He left it to me to touch up the paint. Exactly what I have time for when I'm busy with a new house. We offered them water bottles because it was hot out. When they were done with their waters they dumped the empty bottles in the corner of my garage rather than in the trash can that was set up in the kitchen literally right next to the garage door. At the end of all this the person who called their office to generate my invoice asked me if I'd like to tip in cash or on the check I was writing. Overall this most recent experience was utterly terrible. The new people they have hired are unprofessional and have no respect for other people's belongings. This was a brand new house we moved into and I feel like his employees were being blatantly disrespectful.
8 years ago (18-09-2017)
Only good d thing I can say as the price was what I was quoted. They were over 3 hours late which caused a huge problem from the place i was moving from. I purchased aheink wrap fir them to put around the drawers which they didn’t use. Tilting dressers on sides and lost a great deal of items in the drawers. They had no hand truck to move things and did a great deal of damage to one dresser. I told the driver and was told to call the company. I did and was blown off. Niw every time i walk in the bedroom I have to look at the damage. Will I be compensated for the damage or the list items I’m sure not. One item is irreplaceable as it was a photo of my late husband. Junky old truck without even a name on it. Thanks Express Moves for nothing and because if your lateness my bed was unable to be delivered causing me at 68 to have to sleep on the floor. I never write these kinds of reviews and always easy to get along with, but this was the most horrible move I have ever experienced and all they moved was bedroom furniture and boxes. Never will I refer them. Found them on Thumbtack
7 years ago (01-12-2017)
I just needed one bedroom moved, other places tried to hose me on the price, these guys were extremely reasonably priced, professional and nice. Got my furniture moved in no time, kept my stuff scratch free, I highly recommend their moving service.
8 years ago (22-08-2017)
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