Extra Space Storage

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Store your belongings at Extra Space Storage on 143 Lafayette Rd in Salisbury, MA today! Our large selection of storage units, drive up access, exceptional security, electronic gate access, RV parking and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Address: 143 Lafayette Rd, Salisbury, MA 01952, USA

Phone: (978) 462-8882

Website

moc.ecapsartxe@7620caf

State: Massachusetts

Zip Code: 01952

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Reviews

I have been a customer of Extra Space Storage for over 20 years.  I generally rent a 10x20 unit once or twice a year to store my car while I am away on vacation.  I have always been very pleased with the service provided at this location.  I had dealt with the previous managers, Graham and Janice, on several occasions.  They were kind, considerate individuals who attended to the customer's every need, as well as treating each customer with the utmost respect.  During my most recent visit on Thursday, June 29th, I met with the current  manager, Brad, and his assistant Bob.  Both Brad and  Bob were incredibly kind, friendly, and helpful.  It is heartening to know they are carrying on with Graham and Janice's tradition of  offering first rate service to its customers.  As a long-time customer at this location, I highly recommend this facility for all of your storage needs.

 8 years ago (06-07-2017)

Extra Space Storage in Salisbury MA is an excellent storage facility. It is very clean and secure. I always felt very safe when going there alone or in the dark. Brad was super helpful and very friendly. After setting up my rental I was well informed of the policies and procedures of the facility. I would recommend this facility to anyone looking for storage in the area based on their excellent customer service and facility. 

 8 years ago (29-05-2017)

Brad who I have had several conversations with is great!!!  He has been able to give a quick call if something is needed.  I appreciate his help over the two years I have been here.

 8 years ago (31-07-2017)

They are probably one of friendliest staffs around in any retail setting, not just in the storage industry. Their very helpful and made renting a unit a breeze. Brad was friendly, funny and a big reason why I chose this facility over the others in the area.

 8 years ago (15-07-2017)

For the record – I have two other Extra Space storage units in FL for several years – That manager there always mentions and states (We are the nicest customers she has) The largest ones  – The most expensive – UNTIL DEALING WITH THIS MANAGE I WAS FINE -  I will be leaving there ASAP also -  There are multiple reasons you should seek a rental elsewhere – The manager (probably not allowed to state his name) is the main reason - The one who is there every day of the week except Thursday (his day away)
Our unit is the one of the LARGEST there also and is located at the keypad entry for the facility – There is a space located directly across from it approx 15 feet away – This is the ideal space (two vehicles) for anyone who has a unit near mine to park and not be in the way of anyone entering the facility – Otherwise you are blocking the entrance – When we first moved there we (VERY POLITELY) asked him to pull a little forward so we could park there also and not be in the way – This is when he stated acting and talking (strangely and somewhat rudely) to us – He did move enough  and things were fine for a while – The second encounter happened when we went into the office (several weeks later) to thank him for pulling forward so we could park – He did the same (strange rude) behavior – 
So I decided to just never encounter him again – But now I was somewhat concerned about the safety of my goods – All my stock is there – In a 30 ft unit outside the gate – And we all know that when YOU need a camera to work in your favor – Your 50% of the time out of luck – It would be devastating to have this (seemingly defective person) plan a robbery from the inside (he could easily down the camera system) EVERY DAY I thought of this and planned to move out (but I am very busy all the time)
 A few months later this same person was yelling and repeatedly swearing (the F word three times) at a 60 year old woman who was moving out – She had her 11 year old son and several people helping her.
I wrote it down word for word as they were approx 3 units from ours and the date - I reported this to his supervisor and suggested they do the same – I  also noted to his supervisor there seemed to be something (possibly mental) wrong with this manager – On two separate occasions when communicating with him – His animated antic were clearly visible – The second time I brought someone with me to verify this and the person I brought agreed with me -  The supervisor seemed to have swept it under the rug – So called again and asked him if he contacted the people and asked them what happened and why he never did a follow up call to us (like he said he would) – His reply was troubling – He wanted us to identify the people who moved out – Their unit # - We gave him the date and approx location of their unit (THE ONLY PEOPLE THAT MOVED OUT THAT DAY NEAR US) – He also said he called us and left us a message – My phone is my business – HE NEVER CALLED – He was 100% lying – I told him they should install a camera in the office without him knowing 
Then he would turn the electricity off – I was unable to plug in a light to be able to see in a 30 foot garage for the 10 minutes I was there –
The snow removal – For a week there was 18” plus outside my door – It wasn’t just a little – It was 5-6’ across the whole garage door (how long is the door ? 8’ maybe) and 18” deep – We ended up shoveling it every time it snowed – We asked the supervisor – WHERE TO PUT THIS SNOW (a lot of snow) Because the obvious place is right near the keypad (We wanted an answer – We didn’t want to liable if something happened as a cause of the snow (WE SHOULDN”T BE SHOVELING) He couldn’t – WOULDN”T answer us – Because of the liability we presume 
In Feb 2017 a few months after my rent rose more than 10% after less than a year – The unit right beside mine ( same size) for 30% less  – I asked for my rent to be adjusted – AND ASKED AGAIN – They took 10% off – So my unit was still  20% more than the unit right next to mine (which came with a free ½ or 1 first month free) CORPORATE GREED –

      
      
      
 8 years ago (09-08-2017)

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