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Reviews, get directions and contact details for Family Hearth and Patio

About

We are the one stop shop for all your hearth and patio needs with a wide range of services for cleaning, maintenance, repair and design.

Story

We are one of the largest burning display dealers in the Northeast offering a complete line of fireplaces, inserts, log sets, fireplace doors, wood pellet and gas stoves, outdoor kitchens, pizza ovens, accessories and more!! We are the one stop shop for all your hearth and patio needs with a wide range of services for cleaning, maintenance, repair and design.

We're here to help with your project!! Choose from our custom design packages for your fireplace or patio or we can help you design your own!! Our professional staff and design consultants will work with you to create the fireplace or patio design of your dreams and take your project from conception to design completion.

Family Hearth & Patio is located at exit 82 from I-95. We are less than one mile from the Crystal Mall on Broad Street in New London, CT.

Contact us or stop by our showroom today!!

For Services tab:

Consultation:
Our experienced salesperson will do a free in-home consultation, take measurements and help you choose the product that's right for you.

Custom design services-
Patio design packages-Choose from one of our patio design packages or you can work with our design consultants to create your own unique patio.
Fireplace design-We can redesign your existing fireplace to create the look that's right for your home or we can work together to create your own original design!

Installation:
We offer complete installation services by professional installers. We will take care of all the details for your installation and make sure you are completely satisfied before we consider the job finished.

Fireplace cleaning:
We offer cleaning services to keep your fireplace running efficiently and prevent fires or hazards to your home and family.

Repair:
We will service and repair all our products. Our service professional will come to your home to assess and repair the problem as quickly and efficiently as possible.

Warranty:
All our Regency products come with a lifetime warranty. See store for details.

Address: 571 Broad St, New London, CT 06320, USA
Phone: (860) 574-9388
moc.oitapdnahtraehylimaf@pahf
State: Connecticut
Zip Code: 06320


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Reviews
Very disappointed with my experience at Family Hearth and Patio store. If I could give them negative stars, I honestly would. Came in today with my husband to purchase Regency F3500 Stove. I was very excited about the purchase and couldn’t wait to get to the store. When we got there, we met the owner who was incredibly unprofessional. We have been told there is a Veters day sale however when we told the owner which stove we were looking for, all of a sudden there was no sales what so ever. There also should have been Regency all accessory sales, for example blower should have been free. He priced up the blower on top of regular price for the stove and was going to ‘thow in’ a tray. The way he talked and behaved I felt like like we entered a USED CAR Dealership from the 80s. He was so dishonest and you felt very quickly that you are being bumbuzzeled and taken advantage off. This is a total scame and a rip off. Do not go to this store, unless you have some money to waist. Regency should disqualify them as authorized dealership. If you want to get a great stove with amazing price and service, I would highly recommend visiting Pondside Kitchen and Hearth in Deep River, CT.
8 years ago (05-11-2017)
Very nice store, helpful staff. Purchased an outdoor wood burning pizza oven, it is now the center piece of my outdoor entertaining area.
8 years ago (06-06-2017)
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