Famous Footwear

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Address: 140 State Route 104, Oswego, NY 13126, USA

Phone: (315) 343-3303

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State: New York

Zip Code: 13126

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Reviews

I went into Famous Footwear just to browse and didn't expect to find something I liked as I've been looking for a nice pair of sneakers that I really love for a few days now. So my sister and I showed up after work at about 8:30. We immediately got engaged in conversation with both store associates which were both very helpful. 8:55 roles around and the store closes at 9. I insisted I come back when the store was reopened so I wouldn't hold them up as I understand how much it sucks to be held over after a long day at work. Both associates insisted we were fine. Jared (Red) helped me find a style I liked and even suggested some great insoles for me, while his other associate looked up other stores and online for a specific color shoe I had said I liked. They even offered to have Jared meet with a manager from Ithaca to pick up the pair of shoes I liked (which to me was going above and beyond and in no way would I ever expect that). They insisted they didn't want me to leave the store in a pair of shoes I wasn't happy with as I apologized (again) for holding them over. All in all, I walked out of the store with Two pairs of sneakers I loved and a new relationship with two of my new favorite Famous Footwear employees. I ended up spending more than I idealized in my head but I didn't even care because I was THAT pleased with their customer service. Coming from a retail and sales background, it's so nice to see associates who understand that it's about building relationship with your customers. I will definitely be back to see my new favorite associates!

 9 years ago (13-05-2017)

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