Fantastica Italia

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About

Boutique travel concierge services for the creation of tailor made trips to Italy and Mediterranean Europe. Excellent 24/7 customer service.

Story

Fantastica Italia is a boutique tour company specializing in the creation of customized travel experiences to Italy and Europe. The owner of the company, MariaLaura, is a native Italian who dreamed of being able to show Italy from her own eyes. Fantastica Italia's values are rooted in three basic principles: outstanding customer service, attention to details, and innovative travel planning.

Mission

Fantastica Italia's values are rooted in three basic principles: outstanding customer service, attention to details, and innovative travel planning.

Address: 3240 E Union Hills Dr, Phoenix, AZ 85050, USA

Phone: (602) 996-4393

Website

moc.ailatiacitsatnaf@ofni

State: Arizona

Zip Code: 85050

Update Info

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Reviews

I booked my honeymoon through Fantastica Italia and everything turned out wonderful! My husband and I traveled to Italy and Greece and every aspect of the trip was planned out perfectly. Heather did an excellent job at making sure that everything was taken care of and that we were happy with the trip. I would definitely book through them again and would recommend this company to everyone! :)

 8 years ago (14-08-2017)

Fantastica Italia made our honeymoon through Italy the once in a lifetime vacation. Every detail of our trip was meticulously planned and we had no conflicts what so ever. The agency knew exactly what tours we should take, restaurants we should attend, and hotels we should stay at. Everything was truly marvelous.

 8 years ago (06-09-2017)

I am a travel agent and have been using Fantastica Italia for my clients for several years now. I have nothing but good things to say about MariaLaura and her staff. They custom tailor vacations to each client, which does take some time but they have no problem revising it multiple times until it is exactly what I need for my clients. I just got off the phone with a couple who went to Florence, Rome, and Tuscany. Their very first trip to Europe. She had nothing but wonderful things to say about their accommodations, hotel locations, tours, and documents! They loved the maps and things to see parts of the docs and carried around the pages in town. Everything went off without a hitch which is amazing considering all they had going on. Thanks for helping me pull off another wonderful trip with satisfied customers!

 8 years ago (14-06-2017)

I am a travel agent that has been working with Fantastica Italia for many years coordinating travel for our clients for many large groups as well as individual travel. We have always had very positive feedback from our clients on their trips. We have repeat clients coming back to arrange their trips to Italy because they were so satisfied. Fantastica Italia's customer service is one of the best in the business. They take special care in all details of the clients trips including hotel choices, mobility issues and food allergies.  I also have used Fantastica Italia's services for my own travels to Italy and Paris and from the transportation to the hotels, I was completely satisfied. Fantastica italia is a company I can rely on to do the very best for my clients.

 8 years ago (25-08-2017)

Disappointing does not begin to describe this experience.  Lacks integrity; terrible service; and incredibly frustrating; zero value added for your money.

Italy, of course, is beautiful, but if you're going to compensate a travel agency with thousands of dollars of commissions in return for a first-class, five-star experience, in which you don't have to worry that your accommodations and amenities will be what has been represented to you, then steer clear of Fantastica Italia.  Just a couple of examples:  they represented to us that our hotel in Positano had a beach, which was a specific requirement we gave them, but there was no beach, only a small strip of inaccessible shoreline covered with boulders from the size of grapefruits and up.  We told them one of our party had mobility issues and walks with a cane --
instead of factoring that in, they booked us at a hotel and at rooms at that hotel that required 150 steps to reach either the pool or the waterfront.  They represented that the hotel in Rome had a rooftop pool, which sounded like a great amenity to have after a long day of touring around in the heat.  As it turns out -- no pool for us.  Bellagio?  Promised a hotel on the lake, but instead it merely had lake views with no lake access at all, so we had to pay for  rental car to drive to another hotel and purchase day passes to be able to swim in the lake.  Just a few examples.  Don't count on your hotels having received accurate info either -- our rooms were wrong at literally every hotel.  We specifically requested, and were assured repeatedly, that one of our rooms at each hotel would have two beds for our children, but every single one had it set up with only one bed.  Might not seem like that big of  deal, but when you pay a premium for the service this company promises, you don't want to have to argue with hotel staff about what's in the reservation as opposed to what you are supposed to get, and you definitely don't want to wait around, at every single hotel, while they reconfigure the room. We paid for first class train tickets but were given coach or business class, even when higher classes of service were avaialble. While you're traveling, if an issue comes up, don't bother trying to get Fantastica to address it.  They simply ignored our concerns or flat out lied to us about their efforts to address them.  I really could go on and on.  We made the most of our trip, but we paid these people in hopes of avoiding travel headaches and logisitical mixups, but they only made it worse.

 8 years ago (20-08-2017)

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