Farnsworth Auto Repair LLC.

Reviews, get directions and contact details for Farnsworth Auto Repair LLC.

Address: 1895 N Woodruff Ave, Idaho Falls, ID 83401, USA

Phone: (208) 523-2050

Website

State: Idaho

City: Idaho Falls

Zip Code: 83401

Opening Hours

Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

We are extremely satisfied with the service we received on our vehicle.   They not only repaired our major problem, but found several fuses that had been blown because of it.  They are hands down, above the rest!!

 8 years ago (05-03-2018)

Recently I took both of my cars to Farnsworth and Gordon Automotive.  The staff is friendly and easy to work with. As with all car repairs there were extra things discovered that needed fixed. David was upfront and honest about the additional repairs and the cost involved. He made it a point to make sure that I understood what needed to be completed for my car to function properly vs repairs that were not as urgent. I appreciated his candor and his willingness to work with me on a time frame that fit both my budget and my schedule.

 9 years ago (21-09-2017)

My engine developed an oil leak because it needed a new valve cover gasket, so I called, got a quote, and brought it in. This was a mistake:

-They did install the new gasket perfectly (as was needed), but there was a separate oil leak (which was no fault of theirs)

-They INCORRECTLY diagnosed the new problem as a cracked valve cover (valve cover is actually perfect)

-Even though an OEM valve cover is available all over the internet shipped for $350 (or even from a dealership for $400) they wanted $900 for said part. I felt that this was unacceptable markup.

-They had agreed to work with me on the price of the 2nd round of labor (since they hadn't diagnosed the problem completely before beginning work), but changed their mind when I said the $900 for a $350 part is unacceptable and that I would provide the part. They have a MUCH higher rate if you bring them the part.

-I decided that they were not going to have my business and I took it to Oswald's

-At the second shop they explained that the VALVE COVER WAS PERFECT (farnsworth's was about to charge me $1100+ altogether for NOTHING), and that the real problem was a leak at the oil filter 

-The 2nd shop quickly fixed it, and the car has been leak free and without problems since. Indeed, there was no valve cover crack, the leak was actually at the oil filter housing.

So basically, If a little old lady without car experience had brought them the same vehicle, they would have screwed her over for a grand because they misdiagnose problems.
Very disappointed.

 9 years ago (14-01-2018)

I did not have a good experience at Farnsworth and Gordon. That being said; I do not condone anyone giving a bad rating to a business if they have not had any dealings with said business.  It is a personal experience to be had by each individual and each person has their own right to choose where and with whom they take their vehicles.  Please use your own judgement with all things and if there are those who have made reviews without first having used this business, please remove or re-post your negative reviews.

 9 years ago (06-09-2017)

Farnsworth and Gordon Automotive went above and beyond in completing need repairs on my suburban.  I got my windshield replaced, a part repaired to stop my check engine light from coming on, and my battery replaced. Not only is the one stop shop so convenient, they offered me transportation to and from their shop.  David also gave me a check list of maintenance suggestions to do over the next 3 months to avoid major repairs. Thanks Farnsworth and Gordon for taking such good care of my vehicle!

 9 years ago (18-08-2017)

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Farnsworth Auto Repair LLC.

Reviews, get directions and contact details for Farnsworth Auto Repair LLC.

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