Federal O'Byrne Moving and Storage

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Address: 401 W Kenyon Rd, Champaign, IL 61820, USA

Phone: (217) 352-5123

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State: Illinois

Zip Code: 61820

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Reviews

They employees of this company robbed my parents TWICE. First, when packing, they stole jewelry and cash. Next, they took more cash when they were unloading boxes at the final destination. Apparently Unloading boxes made room for loading pockets.

 8 years ago (13-11-2017)

I had a great experience moving from Gibson City, IL to Nashville, TN with Federal O'Byrne. Everyone involved was amazing, from my quote to the guys loading the truck, unloading the truck and the office staff who followed up. All of my furniture was securely wrapped and moved in under 45 minutes. I would highly recommend Federal O'Byrne to others!

 9 years ago (01-06-2016)

I was really nervous about using this company because I had read a lot of negative reviews. My experience overall was actually really good and much less hassle than the alternatives I looked at (pods and uhaul boxes either couldn't be delivered to my place or picked up where I was going, I was going to have to hire movers to get stuff up and down the stairs separately, etc.) I had Allied's movers on both ends of the move, which was so helpful, but I think a key to the success was that I packed EVERYTHING myself beforehand. I even wrapped some furniture in plastic to protect surfaces, took everything apart myself, and made sure boxes were well cushioned inside. Other people who complained about things being broken or damaged didn't do this. i'd strongly recommend it. I did have two or three pieces of furniture damaged (one IKEA side table had the legs completely broken off, beyond repair, and the other shelves were scratched). These were items that I didn't cushion or pack myself, and I think if I had, it would have been fine. Allied DID, however, reimburse me for the cost of those pieces of furniture within about a month and a half. Someone in my new town came to my house and assessed the damage after about a month (which was a little inconvenient since I had to just live with broken furniture in the middle of the room so that it could be assessed before trying to repair or toss it, but that's not too bad of a situation). My moving helpers in both locations were great -- friendly, careful, etc.

Bottom line: I'd use Allied /Federal Van Lines again in the future and I'd recommend them, but I think it's really important to do the packing yourself, keep close track of what goes where so you know if anything gets lost (none of my possessions were lost and that was a great fear :)), and keep anything damaged until the assessor comes to take a look. There were times when it was difficult to get in touch with the right person, or someone I'd never heard of called to ask me a question, so be prepared for a little frustration there, but when I DID talk with people from Allied they were great. I think it's a mark of a being a large company. Overall, I am happy with the experience.

 9 years ago (01-10-2016)

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Federal O'Byrne Moving and Storage

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