FedEx Ship Center

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Visit FedEx Ship Center in Kankakee, IL when you need packing supplies, boxes, FedEx Express and FedEx Ground shipping services. You can also have your FedEx Express shipments held for pickup, or schedule your next residential delivery with FedEx Delivery Manager. FedEx Ground offers cost-effective ground shipping with guaranteed transit times. With FedEx Ground, you'll get industry-leading ground shipping services that are faster to more locations than UPS Ground.

Address: 399 Eastgate Industrial Pkwy, Kankakee, IL 60901, USA

Phone: (800) 463-3339

Website

State: Illinois

Zip Code: 60901

Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 2:30 PM
Sunday: Closed

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Reviews

Customer service is terrible. A door tag was placed while I was at home, no knock or attempts made to notify me the driver was present with my package. I called customer service within minutes after the door tag was placed and I saw the driver leaving. Customer service assured me it would be rerouted and delivered today. I waited at home all day until 4 PM and it was of course not delivered. I was told they would make attempts to deliver on other days (all of which I was working). I explained I had already rescheduling everything for this package. They told me I could drive over 45 minutes to another state to pick up my package. I asked what service I was paying for. They said they could not refund me, even though I paid for the service and would need to contact the other company. I explained this was a horrible demonstration of customer service.They said they would send it somewhere closer for me to pick up and I would get a call. I explained that I had little faith in the system as I was supposed receive the package twice today. The manager said it would be there and I would get a call. As I was trying to explain this is not what I wanted, I was hung up on and given an automatic survey.

 7 years ago (22-01-2018)

Customer service was terrible! Person at counter was very rude for no reason. Was also mad that I didn't have exact change? Ridiculous. I'll never go there again.

 7 years ago (10-01-2018)

The lady at the counter was downright rude, you know who are, lady.

 7 years ago (31-01-2018)

When I arrived at the store I was instructed on how to prepare my shipping label. I requested a 6" piece of tape and they would not offer. I demanded to see a manager being that I was offered poor customer service in affixing my shipping label, and that a shipping company does not offer tape. Magically my tape appeared and after I taped the box I was told I don't need to see a manager we are done here. Dave your time and go somewhere else, or at least hire people that want to work in customer service.

 8 years ago (05-04-2017)

The workers there was  VERY RUDE! They offered no assistance when asked. Will not recommend anyone use them! Go to the UPS store instead!

 7 years ago (18-12-2017)

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