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Ferguson Bath, Kitchen & Lighting Gallery

  1. Massachusetts
  2. Lynn Hardware Store

Reviews, get directions and contact details for Ferguson Bath, Kitchen & Lighting Gallery

Story

Ferguson is a diverse distributor that spans multiple businesses including plumbing, HVAC/R, fire protection, waterworks and industrial. In the past 64 years, we’ve grown from a local distributor to a $13.8 billion dollar company with more than 1,400 locations and over 23,000 associates nationwide. We pride ourselves on delivering world-class service and our customers know that “Nobody expects more from us than we do” is more than just a tagline to Ferguson associates. It’s a cultural belief that is demonstrated every day through exceptional customer service, product selection and industry knowledge

Address: 400 Lynnway, Lynn, MA 01901, USA
Phone: (781) 592-1200
State: Massachusetts
City: Lynn
Zip Code: 01901


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Update Info
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Reviews
Please train your staff answering phone. I called on Sat around 2pm and asked to transfer to parts counter. After few min of waiting I was transferred to mailbox with message saying "all other customers are busy assisting...". I called back few min later again and when I asked the same question , the woman on the phone say : Did I just transferred you there? I said yes, they transferred me to voicemail. She said - Well, they closed at 12 pm. ??? Was it difficult to say that when I called first time? Needless to say, I'm placing my order with Amazon with Monday delivery.
8 years ago (07-10-2017)
Beautiful showroom despite the multiple holes where show mirrors and other bathroom accoutrement should be and minor disorder. But what is so sad, is the utter disdain the entire staff gas towards customers. I have experienced it myself and observed it with others. I haven't been back in 2+ years because of my last experience, but I needed a particular item and this is the only choice in quality off the internet. I walked the show floor for ten minutes while the saleswoman sat silently at her desk. When I made my way directly in fronting her she got a phone call and prioritized it over a customer standing in front of her. There was only one other customer in the entire place with atleast three employees. When I asked for help, the other salesperson, who was currently assisting the other customer, told me to go back up to the front and ask for a salesperson. The saleswoman was now off the phone and seemingly do nothing at her desk. I went back to the front and did as I was told. The secretary then called back to the exact same saleswoman, who answered and belayed that "she was with a customer and will be out in a few minutes." She was never with a customer. I don't know how they've away with this and still survive, but as i scroll this review page it is clear my story is quite standard. Imagine what would happen if they efficiently trained their staff in communication and customer service! Good luck, but personally, I'm out again for a couple years.
8 years ago (17-02-2017)
I have had good luck dealing w/them. Sometimes things arrive damaged, sometimes a delivery date is missed by a day. It certainly isn't a conspiracy to make your life miserable. I don't buy a ton of things there, but my experience has always been good. I will note that one time I was buying a shower stall and Home Depots regular price was better than the contractor price that they charged by about 20 percent. I mentioned this to them and they gave me the lower price, but if I wasn't on the ball I would've paid the extra. So always double check their prices
9 years ago (02-09-2016)
They suck
7 years ago (19-04-2018)
The convenience of a local supply store for all your bath, kitchen, and lighting needs cannot be more helpful, especially at the recommendation of contractors. Support local business, right? For Ferguson, you would be wrong. The wife and I are doing a major reno project including adding on 2 bathrooms. We visited Ferguson a few times to pick out our fixtures, price shopped against a few big box stores, and decided to go with them on everything due to the convenience and local-ness. It was a bad decision. The sales people are perfectly nice and helpful with picking out your selections, and giving recommendations. The good experience stops there. They will promise to give you a quote "by end of the day", and you will never see the quote until you follow up with them repeatedly. Hello? I'm trying to give you money? That should be the first and most important sign that the customer service will be horrible. We ordered a bath tub, nothing fancy or customized. It arrived defective, so we called to have it exchanged. The second one came, again, defective. I understand it's not your fault, but now the plumber is on a time crunch and everyone's schedule is backed up. So we would need the third one examined, verified, and shipped out first thing in the morning the following week. "Yes, of course, me and manager are both on it!". Great. Monday arrives, nothing came. We called and called, they gave excuses after excuses why it's not here, even though they promised it was going to be. Don't go there. Find other reputable local places who will follow up with customers as they promise, instead of the customer handholding them to get everything done.
10 years ago (18-05-2015)
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