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FHT Auto Transport

  1. California
  2. Laguna Hills Moving Company

Reviews, get directions and contact details for FHT Auto Transport

Address: 23101 Moulton Pkwy # 208, Laguna Hills, CA 92653, USA
Phone: (949) 916-4910
State: California
Zip Code: 92653


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Reviews
DO NOT USE UNLESS YOU WANT TO FEEL ANXIETY THROUGH THE ENTIRE PROCESS, DEAL WITH BAD CUSTOMER SERVICE AND GET ROBBED. First of all, the car got picked up and didn't get shipped out for another two days after because I was told the truck had to be filled before departure which I did not know before committing to this company. Once the car finally left I checked on the shipment status mid-week and was told it would arrive Friday or Saturday... I was told it would take 7-10 days for arrival from the broker and the transport company originally so Saturday would have been day 11. Secondly, Steve is a complete jerk. He is the only one I dealt with on the phone and I can't stand him. He seems to not understand he is in an occupation requiring customer service. When I called, I asked to check on the status of my car. He said okay but didn't proceed to say anything else assuming I knew what information he needed to check my status. So I asked what he needed and he said "your name or order number". I got a form from the broker with that information but at the moment couldn't view it because I was talking to him on my phone and was unable to access my email. So I said I don't have the order number right now but I gave him my name. He said with an attitude " I need an order number..." even though he had just said he needed a name or order number. Confused and frustrated because I didn't understand why he already has an attitude, I said okay and hung up. Once I got the order number I called back and gave him the information and he told me "Saturday could be the arrival date and it would just depend on the weather since the weather was bad in certain areas of the country" I told him how I previously was told it would take 7-10 days max and that would be day 11. I fully understand getting everyone's car to them safely and without damage, however, I asked him if worst case scenario the weather is bad for the next week and that makes it an entire extra week before I get my car I don't really understand why I would pay full price or not get some type of discount for my car being so late if that was ever the case. He immediately got defensive and mad and said, " If you don't pay for your car at arrival in full, then you won't get your car." At this point I was very disheartened and frustrated because not once did I ever threaten him to not pay for my car but he felt the need to threaten me that I might not get my car... as any customer would feel at this point, I felt something bad might happen to my car in this entire process. My boyfriend's mom eventually talked to him later that day to clear the air and defuse the situation and he assured her my car would arrive safely and they had a very civil conversation. He told her to call two days later to check in with him again at which point she did but then he gave her a hard time at first on the phone saying he could only speak to me on the phone since it was my car... even though she was the one paying for it. This was all just in the 7-10 waiting process and at this point, anyone would have anxiety about this entire thing. Once my car arrived Everything looked okay physically. Once the driver left and we unpacked some of the things we had put in the car for the move we realized our watch box that was in the trunk was STOLEN... Luckily we took most of the more valuable watches out but there were still about 6 watches we kept in there. I imagine they saw the smartwatch that was from amazon and only worth about $30 and thought it was of great value... Yes it is probably my fault to have put it in there in the first place but I suppose i'm just too trusting to expect someone not to open my trunk when they have no reason to, let alone have the indecency to steal from someone who is already paying you to basically be an A** apparently.
10 years ago (08-03-2017)
Save yourself the headache of dealing with the dispatcher, Steve. The way in which he is willing to talk to the customer is completely unbelievable. Please start recording the phone calls. Once I asked "who his supervisor was, he exclaimed Iam the supervisor!" His inability to provide the customer with decent customer service is slim to none. He will blame the drivers before he takes responsibility for his actions or lack of action. Updating the end user when (his/her) vehicle will be delivered is a big piece of receiving a vehicle. Steve would not take responsibility when i asked why he was unable or unwilling to update me when the car would be at my location. He replied, " your car shouldn't have even been here until the 8th your getting hooked up, if you have such an attitude I'll turn my driver around and you can schedule another day for delivery." He then went on to say my driver got sick he should have informed you of the new driver and his phone number...Really Steve? As the supervisor whom in sure your driver has to call out with. Steve believes his sick driver should have to call the end user of his illness and the new drivers phone number and name. Interacting with Steve has limited my ability to have a good feeling about utilizing or suggesting anyone else I know to use FHT transport in the future. This is by far the worst customer service experience I might have come across in many years. Aside from Steve and his inability to listen to the person that is awaiting a car to be delivered, there was a bright side. The driver, Jason was extremely friendly and professional. The time it took the vehicle to come across country was also very speedy!
10 years ago (07-06-2016)
DO NOT USE THIS SERVICE! They are shady and will not give you any straight answers. They do not deliver the cars on-time. We are still waiting for an answer after 6 days. The car is 1 1/2 hours down the road and it's been there for 5 days. We want our car and cannot get any assistance from them. They are RUDE, will talk over you and don't care as long as they get the 100% of the fee regardless of their errors.
11 years ago (15-02-2016)
Communication is terrible; no one contacted us from the company themselves until we sent an initial email, requesting an update. We didn't get a call from anyone until we left the driver a voicemail. The call was from Susan in dispatch, who is incredibly patronizing. She explained that the driver would not show up during the estimated time of arrival. There needs to be better communication between the transport company and the carrier so that experiences like mine can be avoided
13 years ago (22-05-2014)
DO NOT use FHT: they took an extra week to ship from NJ to LA, added 640 miles on my car, and are unwilling to send a claim to reimburse. Initially quoted at 7-10 days, it ended up taking over 2 weeks. Probably would have taken longer but we hassled them when my car was being 'transferred' in Texas. Upon arrival in LA, there were suddenly 640 additional miles, an empty gas tank, and the radio tuned to a local station. Not sure where they drove it over 600 miles, or if they'd been having some joy rides a la Ferris Bueller style, but it was unacceptable. Finally, I was told it would be simple to file a claims for reimbursement but they have failed to supply us time and time again with the paperwork. Terrible Auto Transport company.
16 years ago (26-07-2011)
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