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Reviews, get directions and contact details for Firestone Complete Auto Care

Firestone Complete Auto Care

Story

One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 1099 S Green Valley Rd, Watsonville, CA 95076, USA
Phone: (831) 536-7737
State: California
City: Watsonville
Zip Code: 95076


Opening Hours

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 7:00 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM

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Reviews
I went in to the Firestone service center listed above to have a front end alignment done on my '02 Blazer 2WD on the 15th of this month, May under the lifetime warranty program. After an hour I was told they didn't have the necessary shims available to do the job; I would have to come back. So, I call early on the 17th, to see if the shims had been delivered. I was told yes, and set up an appt. for that day at 1pm. Upon arrival, I'm told I owe $45 (I pay for additional parts) for the shims and an additional $80 ($40 x 2hrs., it took just under an hour) for labor to install those shims. Why should I owe an additional labor charge to complete an alignment that is supposedly being done under warranty, when the installation of the shims is part of the process of alignment? I don't know if this is corporate policy or just this particular shop trying to make extra money, but I will never go back to that shop and more than likely, no other Firestone. Period. The whole experience leaves me feeling like this shop practices legalized piracy.
7 years ago (18-05-2018)
Fantastic- called and needed tire pressure check this afternoon -- no problem. This is not the first time this Firestone auto care has helped me out with a tire issue on short notice. Very helpful and professional !
8 years ago (26-11-2017)
Super legit customer service. Got a kick ass deal!
7 years ago (02-03-2018)
A good auto repair shop. Price is a bit steep, but dose offer its own credit card, with nice interest free terms if paid in a certain amount of time.
8 years ago (11-08-2017)
Nice service staff. Quick checked a problem. On my way!
8 years ago (18-09-2017)
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