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Reviews, get directions and contact details for Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 2400 Elida Rd, Lima, OH 45805, USA
Phone: (419) 549-8363
State: Ohio
Zip Code: 45805


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Reviews
Customer service was out of this world. Every single person was very respectful and friendly and did their best to keep me from having to wait long to talk to someone. They took me to the back and showed/explained to me what was wrong with my vehicle and gave me the options for moving forward. I feel they were very honest with me. The only hiccup in the whole experience is that they didn't have my car done by the designated time and I had to bring it back to be completed. This was annoying because I had dropped it off early Friday afternoon and I needed it back by 2pm Saturday. I thought that would have been plenty of time before I had to go to work. I would have liked to have been updated periodically, like they said they would, but its not a deal breaker for me. However, they DID apologize and seem sincere, and they gave me a discount because I had to bring it back in. I would have given 5 stars otherwise. I will definitely go back. Shout out to Samantha for being super helpful and awesome.
8 years ago (19-06-2017)
I have been to Firestone 2x to replace the cheap stock tires that were on my new Honda. They are the only place in the area that has my specific tire in stock. This last time, I had just left for a road trip and got a flat tire on the highway. I called Firestone and they got me in within the hour. They told me it would take 45 minutes to replace the tire and sure enough they called me exactly 45 minutes later and said my car was ready. The customer service has always been superb. Prices are great too.
9 years ago (20-01-2017)
Very bad service took me 4 hours to get breaks replaced and on top of that a day latter my breaks go out 😠
8 years ago (22-02-2017)
Got me in right away for a new battery. Received great friendly customer service, an excellent price, and very little waiting time.
10 years ago (17-11-2015)
I had my oil changed a few days ago. A few days later I open my hood and noticed that the technician that changed my oil forgot to replace the oil cap and that oil had been sprayed all over the underside of the hood and engine. God only knows the damage that has been done.
10 years ago (04-01-2016)
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