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Firestone Complete Auto Care

  1. South Carolina
  2. Forest Acres Car Repair

Reviews, get directions and contact details for Firestone Complete Auto Care

Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 2010 N Beltline Blvd, Columbia, SC 29204, USA
Phone: (803) 381-9946
State: South Carolina
Zip Code: 29204


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Reviews
I would give this company a zero if it were possible. This is the first time that I have taken the time to leave a review on any company. That said, the only reason that I feel to leave a review now is due to dishonesty. I needed an alignment for my Ram 2500 long bed, due to the larger size of the truck, I called ahead to ensure that this facility had the equipment to do the services. I was assured that the facility had the ability to complete the required service. I dropped the truck off that morning and was told that I could expect it to be ready at approximately 4:00 pm but due to the number of vehicles in from of mine it could be closer to closing at 7:00 pm. At 4:00 pm I called to check the status of my vehicle and was told that it would not be ready until the following business day. Although I just a little aggravated, I understood and left the truck overnight. The following morning at 10:00 am I called again to check on the status of my truck. I was then told that the services would not be able to be done due to the size of my vehicle. Again, irritated at the situation, I asked if the tire rotation had been done. The service manager informed me that the tire rotation was completed free of charge. When I arrived to pick up my vehicle I checked to ensure that the tires were rotated; they had not been. I asked the service manager again if the tire rotation had been done. He again ensured me that the tires were rotated. I then informed him that I had marks on my tires, one such mark being a small gash in the sidewall, and that I knew my tires were not rotated. I was met with silence and no reasonable options to correct the problem. This store is dishonest. I would not recommend taking your vehicle here, there is no true way of knowing what services have or have not been completed unless you observe the services completed yourself. I have called Firestone customer support about this problem and am awaiting a response from the store manager. I have been a Firestone customer for over a decade and until this last experience have had nothing but wonderful things to speak of this corporation. I will update this review as depending on the outcome of this situation.
9 years ago (11-06-2017)
I always take my cars here for an oil change while I work up the street. They often call me for an unchanged on other services, and I get it. They say it only takes one bad apple....well dropped my truck off for a 9am oil change, came back at 130pm and it's still in the same spot. So I ask can I go to sumter where I live, Kevin says sure and if you have any problems tell them to call me. I go, PROBLEMS ! BOOKED TIL MONDAY! WELL I'M TRAVELING SUNDAY. CALLED KEVIN, PLACED ON HOLD 10 MINUTES, SOMEONE ANSWERS AND HANGS UP! I call back and NOW Kevin tells me they all are booked, even his shop on beltline, had been since the day before! Oh, and he says, I'm Sorry!
9 years ago (21-07-2017)
The place is clean and they'll squeeze you in, last minute, if they can. The wait is fairly long though so, if possible, call ahead an make an appointment.
9 years ago (16-05-2017)
I would give a zero star rating but it's not an option. I had a flat tire in my company's twelve passenger van. I dropped it off here at 10am on Thursday morning so they could change it and put a new tire on. They said it would be ready at 11am, called back later that afternoon and then they said it would be ready at 2pm. I need the van to be ready at 1:45pm, but they said it would be ready at 2pm so I could be somewhat behind schedule. So I arrive at 2:30pm to pick the van before heading to pick up high schoolers who were on spring break. When I get there, the van wasn't ready. They haven't even started to work on it. They finally started to work on it 3 & 1/2 hours after it was supposed to be done. They finished at 3:35pm but that put me nearly 2 hours behind in my schedule. I'm extremely dissatisfied with the customer service here and I will never come back. If they would of told me that I probably wouldn't be done until after 3pm that woudld of been okay. I would of came up with another plan to pick up my high schoolers but since they didn't. My whole schedule for the day was ruin and the high schoolers had a lot less time than plan to enjoy their field trip.
9 years ago (15-04-2017)
Don't trust their Tire Alignment! The workers will lie to you about what you "need" to do for you vehicle. Also when they mess up they don't take responsibility.
9 years ago (23-06-2017)
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