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Firestone Complete Auto Care

  1. Illinois
  2. Lake In The Hills Store

Reviews, get directions and contact details for Firestone Complete Auto Care

Story

One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 2255 W Algonquin Rd, Lake in the Hills, IL 60156, USA
Phone: (224) 623-0151
State: Illinois
Zip Code: 60156


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Reviews
Beware of the promises that these people make you and quite frankly if you dare to go here I would record whatever they promise you on the phone because they're very dishonest and will change their story when you arrive to get work done when it suits them. I called them about an hour ago and I told them my car was pulling to the left and likely needed an alignment. Explain that my son goes to school in the morning's and that I would need to bring it in around 1 o'clock either today or tomorrow. Originally I said I would come Friday, but then he said he could do it in the afternoon today, but I would have to leave the car and they would get it in when they could before close at 7 PM Well at 1:30 PM when I got there, he then changes his story and tells me that I could leave it if I want and take an Uber back home since no one could drive me home, but he won't guarantee he will get to it today! Unbelievable ! So I should be without my car for almost 6 hours and they cannot even get to an alignment by the end of the day even though he told me that he would get to it if I would drop it off. And I could potentially not have a car in the morning to drive my son to school? No way. I'm thinking that maybe a more lucrative job popped in right before me and he decided not to keep his promise to me. I even asked him if I returned tomorrow and left the car if you would get to it tomorrow before seven since I was going out of town the next morning and he said no guarantee even the next day.It's very unlikely I will ever return to this place.. they lack honesty, organization, and sufficient help to get work done.
8 years ago (27-07-2017)
Reasonable prices, professional service. One complaint: sometimes they're too busy and you have to come back later. They also have WiFi.
8 years ago (24-06-2017)
that guy don up front is mega cool looking, plus nice! might give him a tip!
7 years ago (04-10-2017)
These guys invent problems to get more money out of you. At 80,000 miles, I took my Prius in because it was rumbling in the front end, with lots of tire noise. Firestone told me that all 4 of my struts were shot, that my tires were cupped as a result, and that I needed 4 new struts and 4 new tires to fix the problem at an astronomical price. I took it somewhere else for a second opinion to find out that there was a flat spot on the front tires from an emergency stop, and that the struts were fine. I replaced the two front tires and the problem was solved. At 140,000 miles, I took the car to the local Toyota dealership for an oil change, and specifically asked them to check the struts for me. 60,000 miles after Firestone told me I absolutely needed 4 new struts, Toyota told me the struts are still completely fine. Don't bother with these guys. I would've spent money to fix a problem that didn't even exist if I had listened to them.
8 years ago (29-12-2016)
Not worth going here . Never can get an appointment , even with days notice 2 worker's with 5 car racks ? Plus they are not forthright with you and take advantage of you.
8 years ago (27-07-2017)
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