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Reviews, get directions and contact details for Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 1150 Grand Ave, Diamond Bar, CA 91765, USA
Phone: (909) 610-3929
State: California
Zip Code: 91765


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Reviews
I made a reservation for 9:00 a.m. for wheel alignment. When I dropped the car at 9:00 a.m. I told the staff that I am going to pick up the car before closing at 6:00 p.m. I was told that this is OK because the car will be ready by noon. When I came for pick up around 5:30 p.m. the car was parked at the space I left it at 9:00 a.m. and later I found out that the work has not started yet at all!!!!! Nobody bothered to give me a call and inform me that the car will be ready later. I was rushing to make the pick up on time for no reason!!! Not even in the most terrible dreams I would came to the idea that your employees were not able to start the work in 9 hours!!! I had to wait approximately 45 minutes for the car to be ready and honestly I DON’T EVEN BELIEVE that all the work could be completed in such a short time. It usually takes half a day!! I was considering to purchase the life time alignment to my other car but after this experience I will better pay $50 more to the local shop which I have cross the street than using Firestone again. I am 52 years old and this was the worst experience I have ever had with my car service. I totally don’t care that the employees called sick at that day. This is really not my problem.
8 years ago (04-09-2017)
Took us in stranded and pushed to fix our car and get us safely on the road again. Great American company! Great guys...we love you!
8 years ago (14-10-2017)
This has to be the best place to get your car serviced. I qualified for a line of credit through them, and they had my car fixed in less than a day. The customer service agents very kind. Anyone who is going through the stress of having a vehicle breaking down can feel assured that these people will take of you.
8 years ago (13-08-2017)
Awesome customer service ! Very caring people, not just mechanics.
8 years ago (29-10-2017)
Always does a good job, gave a me a repair list and the work on the list was affordable. They are really looking out for the customer!
8 years ago (18-08-2017)
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