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First Convenience Bank

  1. Texas
  2. Huntsville Bank

Reviews, get directions and contact details for First Convenience Bank

Address: 141 Interstate Highway 45 South Suite E, Huntsville, TX 77340, USA
Phone: (254) 554-6699
State: Texas
Zip Code: 77340


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Reviews
For the most part the banking experience itself is a bit lacking. The website is appropriate but the app and mobile banking is a little confusing and difficult to get things done. The corporate customer service is really bad, most of the time they do not know how to help me and just repeat the same things over and over like they are reading the response off cue cards. As far as the specific branch location they are polite enough and all but just about every time I go there is a line that is 10 or more people and only 1 or 2 tellers working while 3 or 4 other bank employees are standing off to the side chewing the fat and giggling about who knows what while I'm standing in line feet and back killing me just wanting to make a quick and simple deposit and be on my way. This bank has a lot of work to do if it ever wants to be a premiere financial institution, and this branch just needs to instill more customer value within it's employees
9 years ago (05-07-2017)
I have been banking with 1st convenience for about 15 years and that is ending today. Initially, I chose this bank for their hours as they are open hours other banks are not (helpful when I had part-time, variable work). However, the extraordinarily poor customer service as well as their "network" are why I am moving. I tried to deposit a check, my name is on the check. Despite having accounts there for a decade and a half, I was told that they would not deposit it because according to them, if a check is made out "c/o" which is "care of", the check is not made out to that person. Instead of taking a moment to explain that this check from a government office was made out incorrectly (despite, again, my name being ON it), I was told that they would not deposit it because despite it being in my care, it wasn't, according to them, made out to me. Instead of trying to actually help me, I was treated dismissively by the clerk and whoever the older woman who came out of the back office. Did they imagine I made out the check myself?! I was also told that I would have to take the check to the bank it was issued from which was also incorrect information meant to dismiss me. Further, I asked where this other bank was located and the first, younger clerk proceeded to tell me that they were First CONVENIENCE bank, not First National bank. Did I ask the name of the bank I've been using for 15 years?! NO. I'm well aware of which bank I was in, I asked if they knew where the other bank was located, again I was treated to condescending dismissal. This is just the latest in a long string of rude clerks and tellers. Another issue I have had from time to time is allegedly their "computer network." I have found, multiple times, that when I make a purchase, it does not show in my account, even as a pending charge, for DAYS at a time. It has appeared to me that if your account is below a certain point (seems to be around $200-$300), the charges are held in limbo land, do not appear, for longer and longer periods of time. When I was younger and had a lower paid job, this often meant that charges did not appear until my account was low for the express purpose of having them hit all at once to cause the account to go negative so additional charges could be imposed. After the last incident several months ago when an automatic withdrawal for my car payment was held for 7 days (non-holiday week), I went up to the bank to complain and also switch money from a secondary account and was flatly told that it was not them, it was their network and system. I became upset because are you not part of your own network?! I understand the point behind the statement, as a low level clerk or teller, they have no control over IT or the way the system was built or operates. BUT from a customer service perspective, this was still a failure. How much effort would it have taken to say, "I'm sorry you're experiencing that, this is the way our system is set up." Simply shrugging your shoulders and rolling your eyes while you blame everything on your computer system is atrocious. Why do I give you my own hard earned money to be treated so dismissive and abysmally every time I go in? No more. I am moving to a credit union. I highly advise anyone looking for a bank in Huntsville to avoid this bank if your work schedule will allow it. Best wishes.
10 years ago (16-12-2016)
Minus to the infinite power. They lied, dropped my calls, put me on hold forever over me trying to confirm a fax to them that had already been repeatedly faxed and adjusted to the hoops they continually added to jump through. Holding a check from being cleared that I needed to buy car for my family since we are broke down in the deep woods during tornado season. They shut there fax off when they knew I was trying to send confirmation that it was a completely reliable check that had already been cleared from check writers bank. Somehow now I have negative fees racking up when I haven't bought anything. I have confirmation faces saying the verification facts from the other bank did go through to prove everything, and First Convience Bank lied saying they never recieved. All this cause I have green hair and dress in black. Call the FDIC people
9 years ago (18-04-2017)
The hours of operation are very inconvenient. Most banks open at 8 am. FCB doesn't open until 10!! I have to wait to start my day after that if I need to make a deposit. Most of the staff is pretty friendly but one young Hispanic lady is the reason I'm leaving the bank. Apparently I interrupted her text/social media time by showing up. I explained to her (like I do every single week that I deposit my check) that I would like to cash the check, then deposit it, and I have cash to deposit also. She click clacked on her computer, never looked up, never smiled, never said thank you, how's your day, nothing like 80% of the other tellers do. She was so focused on whatever she was thinking about that she did not cash my check and then deposit it (there's not a hold on the check if you cash it first) and she did not ask about the cash I had to deposit it. It was in my hand if she would had just looked up. So when she handed me my receipt I said what about my cash? She replied with "In the same account?!?!" With the look of pure annoyance on her face. Well yes, I said that when I walked up. Now she's pissed and everything she does is with attitude. After my money was deposited I explained to her that next time I could do without the attitude. Now I understand people have bad days. But then she started laughing like she was mocking me. That moment (along with the other inconvenient aspects) assured me that this is not the bank for me.
10 years ago (16-05-2016)
I have experienced the same problems as Amanda with being a college student my paychecks are very high and everytime i make a purchase I.E. Electric bill, car payment etc. The payment is pending or dissappears from my account for over a week just too hit all at once make the account go negative. I have paid over 250 dollars in the past month with these issues...DO NOT USE THIS BANK! DO NOT USE THIS BANK! Every visit is a 35 min wait and all there managers are straight rude B******!
10 years ago (04-01-2017)
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