First Texas Auto Credit

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Address: 635 Fritz Dr, Coppell, TX 75019, USA

Phone: (469) 637-0100

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State: Texas

Zip Code: 75019

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Reviews

Rachael Wheeler is a great collections rep! She definitely knows her way in customer service! As life changes, she was able to accommodate my needs. I’m thankful I am investing my money with a creditor who has exceptional customer service skills. I recommend you to invest your money with FTAC!

 8 years ago (02-11-2017)

Megan(in case theres more than one she's 5 ft and used to be in restaurant industry) is the best account manager by far! She is incredibly nice, very understanding of people circumstances, and will go out of her way to help her clients with whatever needs necessary. She is lovely and she should definitely get a raise and win the work competition between account managers. Facts

 8 years ago (08-11-2017)

Brenda is the Best!
Brenda called this morning to help tie up all the loose ends leftover when buying a car. She went over the contract with me and then sis a conference call with my insurance company to fix my mistakes with them. First Auto Credit should be glad to have Brenda as an employee. I feel like I can cal her anytime with any questions.

 7 years ago (29-11-2017)

I financed my truck with First Texas Auto Credit and service was great and i would really recommend financing through them. And especially with Brenda she is the best!! Very professional and a great person.

 7 years ago (20-11-2017)

I was "initially" financed by this company via AutoFlex Direct. I was given a later pay date by the dealership salesperson who said that the bank "would work with me" regarding the due date. I called a week after receiving the car to inquire about the due date as it was different in the paperwork vs. what t he sales Rep told. I initially spoke with Brenda who made sure to let me know that their bank was "doing me a favor because other lenders refused to approve me". After that they passed my contract over to Joe who was not pleasant at all and informed me that my contract had to be "finalized" before any due dates could be changed; I completed everything that he asked of me and was waiting for the welcome package which would let me set up autopay. I called Joe again to check the status of the finalization and to inquire about the due date once more. He said he would NOT be changing the due date with no explanation as to why. I just agreed and said that was fine. After speaking to Brenda and Joe who were incredibly rude, I was not able to get the due date changed and my loan was DENIED after changing my insurance policy (which incurred an additional $150 fee). When asked why I was denied, Joe replied "Because you requested a due date change!" Horrible.

 7 years ago (05-12-2017)

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