Fitness Connection

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About

There’s something for every member: swimming, personal trainers, basketball and our state-of-the-art equipment.

Address: 2334 W Buckingham Rd, Garland, TX 75042, USA

Phone: (972) 494-5500

Website

ten.liamemyg@cf2tcennoc

State: Texas

Zip Code: 75042

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Reviews

This place has seriously pissed away my time and money! The equipment is great, price is great, showers are great, hours are great, but standard business practices are so below par a blind golfer would beat out Fitness Connection! First off, you have no way to view statements using the internet. They also send no payment statements via mail or email, so knowing how much you paid and when is a mystery unless you look at your credit card records directly.

Any new members should know that membership costs vary immensely! Sign up costs range from $5 to I've heard $50! Fees month to month are $10, but they sneak in a yearly fee under the radar of ~$36. They pressure you to sign contracts without reading them and feel just like sleazy car salesmen.

Cancellation policy is a joke! No ability to cancel at the physical location or through the internet, just expensive verified snail mail. Online services are available for every city except Dallas. Why Dallas is an exception is beyond the scope of my knowledge, but is probably just a way to further restrain you from contract freedom. Wouldn't wanna make business easy to the customer now would we?

When my identity was stolen, I had to cancel my credit card. Unknowingly to me, Fitness Connection was still leaching off it (I hadn't been there in months, I was busy, completely forgot about them). It took them, get this, 4 GODDAMN MONTHS TO TEXT ME THAT I WASN'T PAYING! UNACCEPTABLE! I SHOULD HAVE RECEIVED A TEXT MESSAGE AFTER THE FIRST LATE PAYMENT! NO WAY TO CONTROL THIS! SAD! I had to shell out ~$90 of extra money on late fees (I believe the contract capped late fees at $40 so I feel they committed fraud. No breakdown of what this money was for) + $40 regular fees when I hadn't even set foot in the property! I didn't wanna give these crooks my new credit card number. They charge late fees if you pay in cash and you have to call corporate to authorize it. Canceled in a heartbeat after that! Just to slap my booty on the way out, they PUT ME ON A DEBTORS LIST, even after I had paid my fees! I had to piss away more time writing dispute letters. The debt collection service gave me more financial confidence than Fartness Connection!

This gym has sooooo much potential but is hampered by high employee turn around rates and stone age management practices. If your credit card is never stolen and you are never gonna cancel, this is a great gym. This gym also taught me a great life lesson to never deal with recurring charges: the economic parasites of Satan himself!

 9 years ago (26-08-2017)

Called to get information on the gym. I wanted to know how much the membership was and ALSO how much the extra Annual(yearly), that's right you get to pay monthly and yearly, would be. The sales guy was pushy on what my fiancees number was. I did not want to provide her number, I did however provide my own number as a number for them to call for both of us. The Sales guy did not like my answer and insisted multiple times that I provide for them Her number so they can tell me the Annual Fee. F**k that. You will not get our business.

Pro Tip: Asking once is fine. Asking twice is Okay as well. Any more than two is harassment.

 9 years ago (13-05-2017)

Cheap, and the kids club is free. Staff in kids club is friendly and always excited to see my kid. Other staff is friendly enough. Has a lot to offer for a great cost. Lockers and showets are clean, equipment is in good shape. Trainers are pushy, but nice. If you want a DJ and smoothie bars, try somewhere else.

 9 years ago (18-04-2017)

Chill, and clean. I'm a simple guy, can't complain. Keep it up!!

 9 years ago (04-07-2017)

A fitness instructor invited me to attend her class, as a guest. I had forgotten my ID, so the employee up front could not admit me. She said I had to ask the manager. He came out and said he needed the ID for the waiver liability and to waive a daily fee. He told me I could opt to pay a daily fee and sign a waiver. I was already there so I agreed. It was like $8..he said. Once I went to his "office", he started the whole high pressure membership pitch. He had the audacity to ask me to sign up for automatic withdrawals. I guess he figured I knew nothing about deceptive bait and switch schemes. All of a sudden, not having an ID was no big deal as long as I signed up. I could use the gym, and  I could just bring the ID later. Ridiculous considering one can just as well get injured on day one as on any other day. After all, if the policy really is No ID, no gym use, inviting me to the office to take the daily payment would have been unnecessary. Rather than use a bunch of expletives about his desperate attempt to sidestep the company "policy" as long as he got a commission, I left. After reading so many reviews about how some FC sites are slow to cancel memberships even after customers do everything they ask, I am glad I did not fall for the BS. I do NOT consent to autodraft of anything anyway. Everybody so eager to put their hands in your pocket. It is ridiculous. When I make a commitment to places like this, I pay upfront. I'd rather lose a few bucks if I had to cancel than fight with these unscrupluos scavengers about stopping autodrafts. If you are considering this gym, please read reviews first. It seems money hungry, lying managers are quite common.

 9 years ago (21-06-2017)

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