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Floor & Decor

  1. Louisiana
  2. Gretna Home Goods Store

Reviews, get directions and contact details for Floor & Decor

Story

Floor & Decor is a hard surface flooring store with an incredible selection and everyday low prices. You will find a wide range of quality, in-stock flooring, and installation products to fit any of your project needs. Beautiful tile, gorgeous wood, and elegant stone are among the amazing products available. We buy direct from the source worldwide, which means you’ll get exactly what you need at everyday low prices. We offer free design services, and for professionals, we have a dedicated PRO services team.

Address: 4 westside shopping Center, Gretna, LA 70053, USA
Phone: (504) 361-0501
State: Louisiana
Zip Code: 70053


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Reviews
Went to Floor & Décor to browse and get some ideas for a rehab project. The selections were plentiful and prices were doable. Left with a better idea of what flooring combinations I’ll be using and will be coming back.
8 years ago (13-08-2017)
My husband and I are on our way to this location to view their flooring because we both liked a certain laminate and wanted to view it as well as view other options. Well we both call at different times to ask a few a questions before we drive 40 minutes out of our way . The main person answering the phone was very rude when we called the first time . So I called to see if I could get another person who was more customer friendly , but unfortunately I was dealing with the same rude women . She knew why I was calling and said the people were at lunch which was fine , so I wanted to know the names of the people in the department that we will be dealing with . She was fine with giving me their names however once I had asked for her name she asked me why I wanted it and I said I like to know who I was speaking to on the phone, so she refused to give it to me and said she doesn't like giving out her name , so I said if you walk into the store , you would be giving your name and dealing with people in person anyway ! . So needless to say this we had literally turn around and decided to not do business here . "Update " 7/20/2017 After with speaking to a manager over the phone my husband and I had decided to go inside the store to look at their flooring . The manager as well as all of the staff had greeted us with a smile and we're kind . They were very helpful and patient with us in picking out all the laminate, the porcelain for 3 bathrooms as well as the 2 slabs of granite we purchased . We did not deal with the person who we had issues with over the phone but the manager assured us that she was dealt with . Definitely recommend going into the store to view their large inventory . Thank you to floor n decor with handling the situation and getting it right with customer service .
8 years ago (20-07-2017)
Some of the nicest and respectable young people around wow great job keep up the good work
7 years ago (04-09-2017)
I was there and the the gentleman was helpful the checkout went smoothly but when I had to go around back to pick up my purchase I gave my name which the manager Bill stated I was in the que Now they had two people in front of me I understood but several people came after I got their stuff loaded and gone I went back to ask where was I because I've been waiting a while now Bill claim it was coming next I've patiently waited until two more was done I asked again that this manager Bill stated he forgot about me???? Really dude oooh u hate to say black and white but it was clear all the whites that was after me was served before me but he forgot about me who had been in asking what s going on with my order several times No apology or anything this was a very sad unprofessional individual!!!!! Still have to return the get my remaining guess I'll see how this go or maybe just walk in talking crazy will get better results!
8 years ago (09-04-2017)
Initially, my impression of the staff was a bit negative (as the guy I asked didn’t know where anything was), but once a more seasoned member came over things turned out a lot better. They have a pretty wide selection of flooring options (far more than any of the smaller, local stores I went to) and I’d definitely be back for future flooring-related needs.
8 years ago (09-01-2017)
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