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Flooring America Design Center

  1. Massachusetts
  2. Westborough General Contractor

Reviews, get directions and contact details for Flooring America Design Center

Address: 276 Turnpike Rd, Westborough, MA 01581, USA
Phone: (508) 366-5087
State: Massachusetts
Zip Code: 01581


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Reviews
I don't normally write online reviews but felt compelled due to our wonderful experience with Flooring America. We were impressed not only by their huge selection of quality carpets, but also by their extremely friendly and knowledgeable staff and their helpfulness and professionalism. We are picky customers and they encouraged us to take home dozens of samples, advised us on quality and design and installation. Joan C was an amazing manager, communicating via email and quickly developing proposals. After we finally chose our carpet, installation was scheduled quickly (even though we live 70 miles from the store!) and seamlessly. The installers were true pros: punctual, clean, knowledgeable. The installation was impeccable and we are thrilled with our final product!! Thank you Joan and everyone at Flooring America!
9 years ago (26-04-2017)
This is the place to go for all your flooring needs. The customer service is beyond outstanding. There is a woman whom works there by the name of Lana, and her customer service skills are outstanding. My husband is a contractor and always has so many questions from the homeowners. She answers them all quickly, efficiently and with such a positive attitude. We will be forever customers.
9 years ago (10-05-2017)
Great Product, Excellent Installation on our complex set of stairs (the installers were courteous, clean, and very efficient).
9 years ago (30-03-2017)
We have bought all of our carpets from George and Joan for the last 45 years since they started out in a little store in Franklin, MA. The quality has always been so good that the rugs don't ever wear out - we just feel it's time for a change. Love their showrooms (I've been to all three) which are amazing and have everything one could want and more. The only problem is that there are so many beautiful carpet selections, it is hard to pick something out because I want them all!! This is a family owned and operated business and they couldn't be more knowledgeable or helpful. They will let you browse as long as you like and answer any questions you have without hanging over your shoulder which is a huge plus for me. The installers (Ronnie and Derrick) were friendly and polite and did a wonderful job of laying and installing our carpet.
11 years ago (22-03-2016)
By far the worst customer service I've ever received. When I called about a question I had about installation cost breakdown ( which was DOUBLE the cost of the carpet) the sales associate Jan, had no knowledge of how much anything cost. When I asked to speak to the owner/ manager Joan. I was immediately yelled at and made to feel " dumb", when she repeated over and over again, " Am I clear?!" "What is so hard to understand?!?" Clearly, she has no respect or consideration for a new customer. I chose not to do the install with her company and if I could please have my $50 back. After almost 8 minutes of Joan raising her voice to me, I finally decided to forfeit the $50. It isn't worth being scolded and talked to like a child. Very disappointed.
10 years ago (14-07-2016)
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