Fox Pools & Spas

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Address: 780 W Main St, Hendersonville, TN 37075, USA

Phone: (615) 824-1431

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State: Tennessee

Zip Code: 37075

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Reviews

Came here looking for a vacuum for my above ground pool and they recommended a battery operated vacuum. I said it didn't look like it'd be strong enough, but the two sales people assured me it would take the algae off the bottom of the floor and that it was returnable. Spent over 2 hours, meticulously vacuuming but the filter only picked up about 25% of it and the rest of the algae would  just cloud up the pool again. I even have video to prove it, but forgot to show it to them when I was met with attitude from the manager when I was returning it. 

Their receipt says you are not allowed to return chemicals, but doesn't address anything else. I returned this faulty product within 3 days of purchasing it with receipt. Cashier had to get the assistant manager (or manager?) who "was doing me a favor" and "wouldn't normally return this." Excuse me? I came here with no attitude and not asking for the world, but she obviously wanted it to be known she was doing me a favor and seemed quite irritated. Well, the favor you did for me is to not use you guys when we get our real pool. 

Caleb who sold me this product was personable and seems like a great kid, the manager not so much.  She said she would take it up with him, but the only thing needing to be taken up is her attitude.

 9 years ago (31-10-2016)

We absolutely love our hot tub from Fox and they go above and beyond to keep their customers happy. Excellent service!

 8 years ago (24-03-2017)

After being stood up by two other companies that had been recommended by my contractor, I decided to forget the idea of saving money and just go with a store-fronted company. I thought I'd pay more, but I was wrong. We could get superior service and products for almost the same price.

We started with Jeremy. He's an excellent communicator and stewarded us through the entire process with few, if any, hitches. The entire installation team from contractors, to concrete guys, to electrician were all A+ quality, all kind, professional and timely. 

The final product is amazing. The skipped no corners all the way to the end, including giving us all the nets, skimmers, vacuums and children's alarms we needed. The completed a full training for us with everything from chemical balancing to running the pump.

I expect and demand excellent. Fox Pools provided it.

 9 years ago (30-06-2016)

Service stinks do not stand behind what they sell got 25 foot pool and hot tub used it 2 years started with leaking and the heater went out in the hot tub they refuse to fix it though we paid for extended warranties plans said that they didn't sell our brand anymore and would have to find someone else to service it

 8 years ago (15-01-2017)

Fine for buying supplies, but a nightmare for new liner installs. first, the wrong size and had to be replaced. now, after multiple weeks, still leaking. the service department staff don't seem to care; even suggested that we could still use it despite the substantial loss of water. we have also been left waiting for someone to show up, as committed, but never did. this required next morning calls to reschedule. just got off the phone (again)...the lady could not wait to get me off the phone. being nice is not getting me anywhere with this outfit. still no resolution despite the promises. 

 11 years ago (02-06-2014)

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Reviews, get directions and contact details for Fox Pools & Spas

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