Consulate General of Colombia

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Address: 2400 Augusta Dr #400, Houston, TX 77057, USA

Phone: (713) 979-0845

Website

State: Texas

City: Houston

Zip Code: 77057

Opening Hours

Monday: 8:30 AM – 1:30 PM
Tuesday: 8:30 AM – 1:30 PM
Wednesday: 8:30 AM – 1:30 PM
Thursday: 8:30 AM – 1:30 PM
Friday: 8:30 AM – 1:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

My service was both first time Cedula and Passport - I went on a Tuesday and made the appointment prior to visiting, but I do admit that I am not entirely sure if making an appointment was necessary but I recommend everyone to do it- JUST IN CASE. I saw a lot of walk ins and they  were busy but I felt that they were very friendly and I got done with both of my appointments within the one hour and a half projected time. 

I returned on a Friday to pick up my passport and it was packed- but I went to the window and was able to get done in less than twenty minutes. Both day I experience great customer service and can say that those around me were receiving the same treatment. 

When you walk in (4th floor) there is a list of the prices for every service - they only take money orders ( I was prepared, but I did see a few people that were not prepared and they allowed them to step out and get a money order and come back to take care of them - they were nice about it). 

I live near by so for me going there was more efficient than calling but I can only speak for my experience and it was a good one.

 8 years ago (02-06-2017)

i just called today and they did answer the phone ,the customer service representative was really kind , knowledgeable and explained all of the details on what i needed to do ,i feel very pleased with their customer service over the phone

 8 years ago (03-05-2017)

The only reason the Consulate of Colombia in Houston gets one star is because Google won't let me give them 0 stars. Absolutely  awful, terrible service or lack thereof actually. 1.They NEVER answer the phone 2. The website is amateurish. The information is not clear enough; it doesn't tell whether visits are by walk in or appointments it doesn't even allow you to make an appointment or show availability for appointments. The English is poor broken grammar. 
A consulate is the face and representation of the country of Colombia and its such an embarrassment and unprofessional representation of a beautiful country. PLEASE look at other consulate websites and use that as an example of how a website should be. Please hire proper English speakers to design the English portion of the website after all it is in an English speaking territory and PLEASE improve your application forms they are confusing and please allow guests to be able to book appointments online with appointment availabilities showing. Am very displeased as are many of the people who have posted reviews. Absolutely terrible.

 8 years ago (24-08-2016)

If you make your appointment and have all ykur psperwork in order. Before you. Arrive.  Your in and out. Quickly.    Ive never had any. Rude  customerservice.  Issues.  And. People need to remember. Once your  in that office your no longet in the usa. Thats. Colombian soil.   So be respect full and you will be treated with respect.    Remember to. Have your payment in money order.  When you arrive.        

 8 years ago (12-03-2017)

Second trip here in one week.  First trip, turned away because the guy was too lazy to help (you need appointment); fyi they never answer the phone.  You can hear it ringing off the hook while in the lobby and never saw anyone pick it up.

 Second trip, same jerk called in sick, so they are short staffed.  Still waiting after 7 hours of our original appointment time.  They closed the doors at 2:30, it's 5:30 and still waiting!!!  

What a poor representation of Colombia.  Thankful US embassies are ran better and thankful I am a US citizen.  Colombians are at their mercy when trying to get anything done at this office and don't try and complain to anyone. Truly pathetic service.

 8 years ago (08-08-2016)

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Consulate General of Colombia

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