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Reviews, get directions and contact details for Genesis Cadillac

About

Genesis Cadillac is a boutique Cadillac dealership - serving Metro Detroit with outstanding Cadillac vehicles and Concierge Service. You've earned it! Reward yourself with a Cadillac from Genesis Cadillac!

Story

Genesis Cadillac is a boutique Cadillac dealership in Saint Clair Shores Michigan. We are conveniently located on 9 Mile Road, just east of I-94.

Genesis Cadillac is a family owned and operated dealership, we are onsite everyday to ensure your satisfaction. You will not find your stereotypical car dealership at Genesis Cadillac. Car buying should be fun and rewarding, we work hard to deliver an outstanding luxury buying experience. Stop in and experience the Genesis Cadillac difference..

Genesis Cadillac is a full service Cadillac dealership offering sales, service and a collision repair center that repairs all makes and models. We are here for you before, during and after the sale.

Can't come to us? We will come to you! We offer Concierge Service meaning that will bring your new or pre-owned vehicle to your home or office. It doesn't end with the purchase, our Service and Collision Center will pick up the vehicle when you need repairs and bring it back once completed. We also operate a fleet of Cadillac Courtesy Vehicles, whether you need an oil change or need collision repairs, we try to make it as convenient as possible to do business with us and get your repaired..

You've earned it, Reward Yourself with a Cadillac from Genesis Cadillac.

Address: 19900 E 9 Mile Rd, St Clair Shores, MI 48080, USA
Phone: (586) 772-8200
State: Michigan
Zip Code: 48080


Opening Hours

Monday: 8:30 AM – 8:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 8:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed


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Reviews
A WOW experience , in family friendly dealer, 1st time in any dealer. We Appreciate courteous, professional & no pressure shopping experience. Definitely has Family feel in Genesis Cadillac. KEN worked with his team JOAN & ROBBERT to answer all our questions , presented a win/win solution to our needs. I am impressed with team work , service with a smile & follow up. Our dog was also welcomed in the new showroom & you feel like you are a guest in their home, dealership is updated & flows with positive energy. Highly recommend Genesis Cadillac.
8 years ago (17-01-2018)
This place is fantastic. I took my car in to the body shop about three weeks ago to get repaired through my insurance company after an incident in a parking lot. A women struck the side of my car and dented the rear axle suspension. As soon as I walked in I was greeted by the receptionist (Joy) and the mechanic (Frank) who would be dealing with my car. They were super nice and made me feel very welcome and calm about my situation (This was the first time ever being in an accident and dealing with the insurance company so I was a bit nervous). Frank came out to my car with me to inspect the damage and pointed out everything to me. He told me he would be calling me with an estimate and even offered to have someone drive me over to the rental shop. Within a few days I received a call from Frank with exactly what was going to be fixed on my car and how much money it would cost me and the insurance company. He explained in detail everything to me in terms I would understand (I’m not into cars so I don’t know a lot of the terms lol). They stated it will take up to two weeks and will call me with updates. They did update me frequently and let me know what was going on with my car and apologized for the time it was taking (This happened during the holidays so this wasn’t there fault.) After the two weeks I received a call that I could come pick it up. I went up to the shop and again, was greeted by the lovely receptionist who grabbed frank so we could do a final inspection of the car. My car looked AMAZING. Everything that was damaged was replaced and looked great! My car looked brand new! He showed me everything and said If I need anything just give the shop a call. Such a friendly and welcoming environment. If you need any body work done on your car take it HERE! They are the best of the best!!!!!
8 years ago (10-01-2018)
Just purchased a new 2017 ATS from this establishment about 24 hours ago, and I am compelled to talk about how GREAT they were to me as a buyer. This is not the first or even the tenth time I've purchased a car from a dealership and every time I decide to do it, I have to steel myself to dealing with a pushy salesperson and a condescending finance manager. This is literally the FIRST time in my personal history of car buying that I can unequivocally say that my salesperson found me the BEST solution to my rather difficult situation (a lot of negative equity in a car that had plummeted in value) and the finance manager worked FOR me, moving numbers around and finding rebates/discounts to get me into a term I was comfortable with rather than try and push me into finding more money down or choose a lesser car. These guys didn't only want to successfully sell me a car, they wanted me to be happy with the process. I am looking forward to being a repeat buyer, and hopefully next time I won't be so challenging! Katie & Justin were incredible and I cannot recommend them enough!!
8 years ago (31-12-2017)
I'd avoid the service department. They misdiagnosed my vehicle's problem and were going to charge me upward of $1k to begin troubleshooting the issue. I researched the problem and found that it was fairly common with a very simple fix. I informed them and they corrected the real issue. If I hadn't done that, they would have charged me thousands for a problem that didn't exist (although they probably listed it on my service history anyway, which might hurt resale value). However, since then they've continually blamed the "phantom" problem they invented for other issues, which of course doesn't end up being the case. Genesis has consolidated my opinion that my next car will be a Tesla and definitely not a Cadillac (after having owned two very expensive V-series models for over 10 years). That said, all of the staff is fairly affable, a little rough edged but similar to other Caddy dealers. They also fixed a significant warranty issue and another mechanical issue competently. As far as Sales go, I put in an inquiry, met with a salesman who never called me back like he said he would.
8 years ago (27-11-2017)
I highly recommend Genesis Cadillac Collision Center! I can truly say the staff was very professional and friendly! They do excellent work! The manager Frank Sinatra does live up to his legendary name to be a very charming and warm hearted young man who I sincerely felt like part of his Genesis Cadillac family! You can feel very comfortable knowing your vehicle will be repaired and treated very well!
8 years ago (18-10-2017)
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