Genesis Health Clubs - 144th & F

Reviews, get directions and contact details for Genesis Health Clubs - 144th & F

Address: 4007 S 145th Plaza, Omaha, NE 68137, USA

Phone: (402) 895-5550

Website

State: Nebraska

Zip Code: 68137

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Overall it has been a great experience since the transition from 24 hr fitness. I feel like the employees are way better than they were when it was 24 hr fitness. The GM Scott is awesome and goes out of his way to make it a good experience! Great place for a good price. I hope this location get the All America Training

 8 years ago (28-12-2017)

I didn't think it would be possible to go from feeling like I could have left a five star review at the time of cancelling my membership to a one star, five months after cancelling. But here we are. If you plan on cancelling, make sure you get it in writing about three different ways that your billing information, specifically your debit/credit card, will be removed from the system. After cancelling in July (and needing to pay for August due to late notice, which that was fine), I was charged in September. Called to let them know and they were nice, handled my request for a refund and said they would fix the issue. Then this morning, I look and I have been charged. Not only was I never refunded (which is odd, because I had remembered seeing a credit. Possible user error there), but I have then been charged for the next two months. I SIGNED A CANCELLATION FORM. INSIDE THE GYM. Long story short. Find a better gym. Never go here. You'll sign up and then never be able to leave.

EDIT: Added a star for Brittany at the front. Was super helpful. Gym still awful.

 8 years ago (29-11-2017)

Although the gym itself seems fine, the customer service and follow up is not. After reading several other reviews on here, there is definitely a pattern that is emerging. I have been trying for MONTHS to get my son's membership cancelled as he moved out of town. Every person I talk to tells me a different story on what to do, who to talk to, and takes my name and number with no return call ever made to me. Yet every month the amount comes out of my account. He signed a one year contract, which has been up and the monthly charges are still deducted. Not a good way to get repeat customers or word of mouth business.

 8 years ago (06-12-2017)

>Reps value sale more than customer satisfaction.

 8 years ago (05-07-2017)

If possible for zero stars, would.  Nice staff, but does not compensate for the facility itself.  No one wipes off equipment and they do not hire anyone to wipe it like 24 hour did.  Equipment breaks regularly and does not get fixed, or breaks so quickly it appears they are not fixed.  Pool is gross...just look at the slime and where people stepped...it's pretty bad.  Locker room is disgusting and there is mold in the showers, in particular soap dispenser.  I also swear this place has bed bugs...brought it to their attention and nothing was done.  I would not leave my belongings in the locker room there... BUYER BEWARE.

 8 years ago (22-11-2017)

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Genesis Health Clubs - 144th & F

Reviews, get directions and contact details for Genesis Health Clubs - 144th & F

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