Gentry Roofing

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Address: 429 W 57th Terrace, Kansas City, MO 64113, USA

Phone: (816) 361-2353

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State: Missouri

City: Kansas City

Zip Code: 64113

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Reviews

Edited post service in 9/2017: John Howard finally contacted me after our contractor that originally hired them back in 2012 contacted him on my behalf. He came out, reviewed the issue, ascertained that the leak was likely due to flashing issues around vent pipes, and said he would send out his best worker to fix the problem the following week. After one additional follow up call (the following week turned into a week and a half), the roofer came out and fixed the problem. (We hope.) 

I'm still not impressed with how long it took to get in touch with Gentry. Their answering service has very nice people working for it, but they're basically useless when it comes to scheduling. They need to work on that. I also didn't enjoy having to get the former contractor involved. I'm not interested in working with them again, and every time I contact them for any reason, they want to know when we're going to be updating our kitchen. ::sigh:: But, hopefully, our roof has been fixed.  

Original review:
Gentry installed our new DaVinci Bellaforte Shake 50 yr tiles back in 2012. Great product, seemingly great company…we were very happy with their work and product.

However, here we are in 2017, and we have a leak. We discovered it a couple of weeks ago after several rounds of heavy rain in the Kansas City area in early/mid August. I contacted Gentry immediately, the day we discovered the leak, which was Tuesday, August 22nd. I left a message with their delightful receptionist, Edna, and waited to hear back.

Friday, August 25th, I followed up with a phone call to John Howard’s cell number that I have, and had to leave another message. 

I still hadn’t heard back by Tuesday, Aug 29th, so I contacted Edna at the office again. She took my information, said she would make a note that this was my 2nd time calling (I told her technically it was the 3rd, since I’d left a message on John’s cell the previous Friday), and apologized for the delay in someone getting back to me. 

It is now Saturday, Sept 9th. I left another message with what sounded like an answering service on Weds, Sep 6th, and also tried reaching John again via his cell phone on Thursday, Sep 7th, hoping that due to the earlier hour, I might be able to catch him before he got busy during the day. Friday, I left another message with the service, who was apologetic again about my lack of response, but…still no call back.

We love our new roof, and the only thing we would do differently is to install clips to help with ice and snow sliding issues at the time of the install of the roof. (Although, to be honest, I don't know if the issue is with the type of product used, or the installation, or what, so maybe I don't love our roof? ::sigh:: ) But at this time, I cannot recommend Gentry Roofing, until I hear back from one of their representatives who can help us with the leak in our roof. I’m worried that, since our 5 year warranty on the “workmanship” is about to expire in October, I’m being ignored due to that. 

(p.s. my husband and a contractor that we were working with at the time hired Gentry without doing any background checking on them. Their webpage has all of 1 former client “testimonial” on it, and there are literally NO REVIEWS anywhere on the internet about the company. They aren’t a member of the BBB, so that’s not a route that can be taken to file complaints. It’s concerning. If I could go back in time, I would have vetted this company better to find out how they manage issues like the one we’re currently dealing with.)

 8 years ago (07-10-2017)

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