Giant Eagle Supermarket

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Address: 24601 Chagrin Blvd, Beachwood, OH 44122, USA

Phone: (216) 831-3535

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State: Ohio

Zip Code: 44122

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Reviews

I always shop at this market and everyone is usually pleasant. Today was a different story. I was waiting in the express line with 5 items. Finally it was my turn to use the express register. The cashier Eddie was in charge of the express line. I had decided I didn't want an item so the light was blinking to notify Eddie that I needed assistance. He noticed that I needed help because the register I was using was right in front of his booth. He proceeded to help someone bag while my light was still blinking. I tried asking another employee but he said that Eddie will help me and that is when he decided to come over and help. He asked how I was doing and I told him terrible because I told him that he ignored my blinking light. He said that I see that they are busy. His customer service was very rude. He had a complete attitude. Eddie need lessons on how to treat customers being that he will be making the last impression on customers being a cashier. I would recommend taking the extra mile to whole foods market. They have exceptional customer service.

 8 years ago (06-06-2017)

This is the worst grocery store I have ever shopped at. I have been here numerous times over the past two years and it's always the same story. Never enough staff on duty and the the ones on duty are rude and slow. They very rarely bag your groceries for you. They will stand there and watch you bag your own groceries without helping. Lines are frequently long with only one or two check out lanes open. I am currently in line while writing this review. I've been waiting for 10 minutes and I still have 3 people in front of me. 
Besides the incompentent staff, the store is filthy. Carts are old and falling apart. Produce section is not kept up and I frequently find rotten food mixed in with fresh.
Overall, this store is a Giant Disappointment.

 8 years ago (04-06-2017)

Kept relatively orderly and tidy. Sometimes out-of-stock on common popular items at peak (holidays, seasonal, etc.)

 8 years ago (10-06-2017)

I have shopped here often for years. I love all of the workers and I usually get great customer service!! I am just frustrated with the quality of the meat. On 5-27-17 I purchased shrimp from the Macedonia location it was not fresh. I had to return it. Today June 1st I purchased thin angus steak with a sell by date of june 4th and it was rotten. Dark spots all over opposite side of meat that could not be seen in the package. Today june 1st I also asked for fresh scallops cooked them as soon as I got home and once again rotten!!! I am pisssed! They smell like ammonia and taste weird. Google says that means they are not fresh. 

I am very disappointed. I am going to have to start shopping at a different store because this is becoming a major inconvenience for me.

 8 years ago (02-06-2017)

Great variety of products. Friendly and efficient cashier.

 8 years ago (15-06-2017)

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